Regional Partners
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Microsoft Partner Support (UK) - No answer
Hi I'm trying to reach someone in Partner Support however all attempts lead nowhere. I've opened cases and they have been closed automatically without being fully answered. I've tried to use the Partner Support Options located here: https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b Support by phone takes you to the usual process for opening a case, this does not provide an option in the list for the problem I'm having. It also does seem to just result in opening a new case so I'm back where I started and no phone number provided. If I click chat online with an agent I get the following: I am logged in to my partner account, I have tried multiple computers. I also tried calling the regular Microsoft Support number here in the UK 0344 800 2400 but it is an entirely automated service. It doesn't understand my request and also doesn't allow you to speak with an actual person. Is anyone else having the same trouble?3.9KViews1like12CommentsRE: CDX Throws “Unauthorized”
Greetings all, I’ve been trying to sign into CDX Platform over my phone so I can get started with demos and understand better how these programs work. In the morning, I created a tenant for the Microsoft Endpoint Protection with Windows Defender, from a Cloud PC that I was using. Nonetheless, this evening I get thrown with this error when I try signing in: Nonetheless, when I check if I still have my partnership at the Partner Portal, I see it’s still there. Could anyone tell me what’s going on and how to go about this error?
Community Calls for Azure - how to access?
Hi there, I work for a partner and I'm seeking information about how to get notification of the Azure Community Calls. I note that these previously seem to have been posted publicly on the web, but I haven't seen any links to sign up to these at any point since June. Can someone help? Thanks, ChrisSolved315Views1like9CommentsMicrosoft’s Cloud GBP Feb 2025 Price Adjustments
In regard to the pricing adjustments announced in https://news.microsoft.com/2024/12/03/local-currency-price-adjustments-for-microsofts-commercial-cloud/, will the new pricing only come into effect for new and renewing customers or will customers in their existing terms also see a reduction? I would assume the former is correct but just wanted to double check as I couldn't find any FAQ's linked to this announcement.Solved1.7KViews0likes8Comments
Partner renewal - What is going on?!
We have logged a ticket with MS partner support but so far no reply. The problem we are facing is that we have a -2 on net customer adds. When digging into the figures, we are seeing loss of customers that do still exist and are active. But worse still, we are seeing customers on that list THAT ARE NOT OUR CUSTOMERS, to the total of 3. That makes 4 customers in total on our "In Decline" list which should not be there. Looking at other figures (no change list) there are also customers who are not ours. Has anyone else experienced these kind of issues? Based on current figures, we need to add 11 new customers with minimum 11 users before March/April. This is impossible. Skilling and customer growth we have maximum points possible. This will be the first year in 10 years we have been unable to obtain partner933Views0likes6Comments
Employment Verifcation Failed after name change
Hi all, My business was a verified Microsoft partner and we made the decision to change the business name and domains, to reflect this change I updated our legal info in the partner centre and since then the business has failed verification for the reason: "This domain does not meet the requirements of our program." I have opened a case with support which so far hasn't responded in a week, and there is no contact number to speak with someone to move this forward. The real bit that puzzles me is the fact that the business has less of an external profile when we got approved initially so the fact the system is telling us we are failing now Im not sure why. If anyone has any advice or guidance it would be more than appreciated. Thanks1.2KViews0likes6Comments
CSP MCA Update
Hi all, I am new to the Partner space and received an email regarding the updated CSP MCA. How do you usually update your customers on these changes? We have set up the tool to do a bulk acceptance but we want to make sure this is done in a way that provides our customer with enough notice and we stay compliant. Any tips?423Views0likes3Comments
Lost access to the security workspace in Partner Center
Last month all of a sudden all our users lost access to the security workspace in Partner Center and despite holding the global admin role and security administrator role, it still does not show up. Can someone help as the partner center help does not let you log a support ticket for this.590Views0likes2Comments
2FA Requirement Preventing Me Getting Support
Any idea how I can get support to contact me? I'm a member of th eMicrosoft Partner Program and earlier this year I contacted them asking them to not turn on 2FA on my account; we manage our security ourselves etc. Now, it seems I cannot login to the portal without setting up Authenticator. I can't contact them because the only way to contact them is by logging in. Any ideas? I've contacted them using the information on this page https://support.microsoft.com/en-au/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 but it's some useless AI menu that doesn't allow me to speak to a human. I've tried to re-open my previous ticket and they are ignoring me.461Views0likes2CommentsFebruary Modern Work & Security Partner Community Call
Thank you for joining us for the February Modern Work & Security Partner Community Call. Our next call will be on Friday 08th March. You can add these sessions to your diary via the link: https://aka.ms/MWAddToCalendar For those of you who were unable to attend, you can find the slides attached to this post and the recording on demand at https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzI3NjI1NTQtNjIyNC00YzhiLWEyMTYtNWMxNDI3MzIxY2Uy%40thread.v2/0?context=%7B%22Tid%22%3A%2272f988bf-86f1-41af-91ab-2d7cd011db47%22%2C%22Oid%22%3A%22a6678535-ebb4-4329-8bc0-3b9407baba73%22%2C%22IsBroadcastMeeting%22%3Atrue%2C%22role%22%3A%22a%22%7D&btype=a&role=a1.1KViews0likes2Comments
Dynamics Marketing attach license
If a customer wants to switch to a Dynamics Marketing attach license from a normal Marketing License because they now own 10 sales professional can they do this? Or do they have to switch to customer insight attach because they are not seen as a renewal even if effectively they are a renewal?1.1KViews1like2Comments
MB-800 Update
Good Morning, It appears by the Title Plan that this course will get a major update releasing on 3rd November, but it's missing a note as to what is actually being updated - can we get some information please?540Views0likes2Comments
September Business Applications Community Call
September Business Applications Community Call Thanks so much for joining us on our September Business Applications Partner Community Call last week! Our next call will be on Friday 6th October. You can add these sessions to your diary via the link: https://aka.ms/BAaddtoCalendar For those of you who were unable to attend, you can find the slides attached to this post and the recording on demand at https://partner.microsoft.com/en-gb/connect/local/uk-partner/communitycalls865Views0likes2Comments
Can't verify employment verification -- max uploads reached. Unsure what to do now
Hey everyone, I'm running a B2B SaaS startup and I've recently been trying to become a Microsoft AI Cloud Partner in order to build integrations for customers. I've been going through the verification process and was stuck at the employment verification step where they asked me to provide proof of domain ownership. Now, I had no idea how to do this so I submitted the following documents: 1. Email invoice from namecheap (issue might've been that I bought the domain with my personal email, and personal address) 2. Screenshot of namecheap dashboard showing that I own the domain name 3. Added my company house details to the website to show that the company owns the domain None of these worked and I've now been hit with "Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification" and not sure what to do now. I've filed a support request but no one is replying. Would really appreciate anyone's guidance on this, whether you've encountered something similar and what you did to fix it. I'm piloting with a customer next week and need this integration ASAP so any help would be really appreciated!249Views0likes1CommentCSP Registration
I'm trying to set myself with CSP registration but whatever information I submit, it keeps coming back as Rejected at the Employment Verification stage. I'm a sole trader and have submitted various documents - my HMRC Unique Taxpayer Reference, Bank Statement, Tenancy Documents but I just don't get anywhere. What more can I do or what am I doing wrong?269Views0likes1Comment
Microsoft ActionPack - still missing Office 2021!
For £420 per year it's pretty disgraceful that with Office 2024 due for release soon we still don't have access to Office 2021 in the Microsoft Action Pack Subscription (stuck on Office 2019). Back in the day MS would send out CDs/DVDs in the post as soon as new software was launched but now they can't even be bothered uploading it to the website for us to download it ourselves! I've spoken to two people at Microsoft about this, and even had a teams call. While they were very friendly and understanding they were not senior enough to actually do anything about it. Come on Microsoft - we're your 'partners' and you expect us to pay a LOT of money every year for the privilege. At least get the latest versions on the Software Benefits site!762Views2likes1CommentSeptember Azure Community Call
Thanks so much for joining us on our September Azure Partner Community Call last week! Our next call will be on Thursday 5th October. You can add these sessions to your diary via the link: https://aka.ms/AzureAddToCalendar For those of you who were unable to attend, you can find the slides attached to this post and the recording on demand at https://partner.microsoft.com/en-gb/connect/local/uk-partner/communitycalls659Views0likes1CommentAugust Azure Community Call
Thanks so much for joining us on our August Azure Partner Community Call last week! Our next call will be on Thursday 7th September. You can add these sessions to your diary via the link: https://aka.ms/AzureAddToCalendar For those of you who were unable to attend, you can find the slides attached to this post and the recording on demand at https://partner.microsoft.com/en-gb/connect/local/uk-partner/communitycalls909Views3likes1Comment
