Forum Discussion
Microsoft Partner Support (UK) - No answer
Hi
I'm trying to reach someone in Partner Support however all attempts lead nowhere.
I've opened cases and they have been closed automatically without being fully answered.
I've tried to use the Partner Support Options located here: https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b
Support by phone takes you to the usual process for opening a case, this does not provide an option in the list for the problem I'm having. It also does seem to just result in opening a new case so I'm back where I started and no phone number provided.
If I click chat online with an agent I get the following:
I am logged in to my partner account, I have tried multiple computers.
I also tried calling the regular Microsoft Support number here in the UK 0344 800 2400 but it is an entirely automated service. It doesn't understand my request and also doesn't allow you to speak with an actual person.
Is anyone else having the same trouble?
- JillArmourMicrosoft
Community Manager
partner8123 unfortunately there is no call center for MSFT support. You have to use the system to get help. What are you having issues with? I am not support and won't be able to help you, but maybe others have experienced the same issue and can chime in with what they did to resolve it.
Thanks for being part of the community!JillArmourMicrosoft thank you for your response.
We received the below 'MPA and CSP notice of suspension and termination proceedings'
Our company has been a Microsoft partner for more than 10 years. We have reviewed the agreement and see no reason for the termination, Microsoft are refusing to discuss the actual reason. Our feeling is that we have been incorrectly flagged but cannot challenge it without knowing the actual reason.
The questions never answered are that we need some assistance in understanding how the associated tenant ID will be affected. We have Office 365, Exchange, MS Action Pack, Visual Studio licenses, Entra ID and Azure services all linked to the tenant ID referenced in the above.
Thanks
Hi partner8123
Wondering where you are at with this suspension/termination? Were you able to find out more information? Did it only affect your CSP agreement or was it also your Microsoft Partner status?
I got the same notice of suspension email last week as well and am also searching for more information.
Unfortunately, I contacted support and received this response:
In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details.
I'm hoping that Microsoft could have provided a little more detail to their 'valued' partners.
Matt
Are you able to find anyone in MSFT that can shed more light on the "MPA and CSP notice of suspension and termination proceedings" emails that get issued. Partners are completely in the dark about why these are being sent out, with no supporting information or avenue to find out more details.
At this point I'm not sure if our Partner status is being removed or if it's only related to a CSP agreement. Contacting support provided no more information than what was in the original email.
Any details or assistance would be greatly appreciated.
Thanks
Matt
- We have faced the same issue, but what we had done is work on the companies list and connect with them individually, We have made some good connections like that, Storm technologies have promptly responded on the request and some more have. So reaching out individually only works.
verylocalsuk not sure i understand
