Forum Discussion
Microsoft Partner Support (UK) - No answer
JillArmourMicrosoft thank you for your response.
We received the below 'MPA and CSP notice of suspension and termination proceedings'
Our company has been a Microsoft partner for more than 10 years. We have reviewed the agreement and see no reason for the termination, Microsoft are refusing to discuss the actual reason. Our feeling is that we have been incorrectly flagged but cannot challenge it without knowing the actual reason.
The questions never answered are that we need some assistance in understanding how the associated tenant ID will be affected. We have Office 365, Exchange, MS Action Pack, Visual Studio licenses, Entra ID and Azure services all linked to the tenant ID referenced in the above.
Thanks
Hi partner8123
Wondering where you are at with this suspension/termination? Were you able to find out more information? Did it only affect your CSP agreement or was it also your Microsoft Partner status?
I got the same notice of suspension email last week as well and am also searching for more information.
Unfortunately, I contacted support and received this response:
In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details.
I'm hoping that Microsoft could have provided a little more detail to their 'valued' partners.
Matt
Hi MattBurr
We were unfortunately unable to find out any more information from Microsoft, particularly about the impact this has on other Microsoft services that we have in the same Tenant ID.
I did ask various questions in my e-mails to Microsoft (I numbered each one) but I didn't anything that answers the questions, they then very suddenly closed the case.
It seems that they don't read/reply to any messages you send to a case that's closed.
My feeling is that there is literally no department at Microsoft handling Partner support.
The online 'Chat online with an agent' is still broken (https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b)
I have also tried speaking with Microsoft Legal (https://www.microsoft.com/en-us/legal) and reported a concern, the result was the same. They didn't answer the actual questions or find answers from the relevant departments, they just proceeded to close the case with what felt like a copy/pasted answer.
Thanks for your update partner8123
We found this today - it may explain the reason (at least in our case): Revenue requirement for CSP indirect resellers in Partner Center | Microsoft Learn
Microsoft will implement a minimum revenue requirement for existing Cloud Solution Provider (CSP) indirect resellers beginning in April 2024.
Microsoft support also confirmed it's only the CSP agreement that is suspended and not the Microsoft Partner designation.
MattBurr Thank you for sharing this information. we also received that notice today. Do you think it would be beneficial for me to contact Microsoft support to confirm if this is also the case for us?
