Recent Discussions
OneNote Copilot button remains grayed out on Mac despite reinstall
macOS Sequoia 15.0 OneNote Version 16.111 Copilot Pro subscription Same Microsoft account signed into Word and OneNote Copilot works in Word Copilot button is visible but grayed out in OneNote Connected Experiences enabled New OneDrive notebook tested Microsoft 365 completely reinstalled Unsure of next steps or additional troubleshooting I should attempt to fix this problem,
Can we create local and global variable in the new copilot studio
I've recently gotten access to the new Copilot Studio experience and have been exploring the new Skills-based architecture. In the previous experience, we could create global and local variables, making it easy to store information during a conversation and reuse it across topics, actions, and conditions. In the new Copilot Studio, I haven't found an equivalent concept. Is there currently a way to create and manage variables that persist throughout a conversation? If not, what's the recommended approach to storing information collected during a conversation so it can be reused across multiple Skills, Tools, and Agent Instructions without asking the user for the same information again? I'd love to hear how others are handling this in the new experience. Any best practices or workarounds would be greatly appreciated!
Issue: Cannot Share Agent to New Editor in Copilot Studio New Experience
In the new UX, sharing agents is restricted: I can share agents for viewing/testing (read-only). But I couldn’t find the editor rights when the agent is shared in the new experience. cam advice when this features be released? Is there a workaround to have editors for new user experience
Company-Wide Copilot Prompt Library (Enterprise)
Question Regarding Organizational Prompt Import Fields I'm working on importing prompts into the Microsoft 365 Copilot Organizational Prompts library using the CSV import process. According to the documentation, each prompt can include the following fields: Title Display Prompt Prompt Language Task Type Department Supported Apps Description My question is: Which of these fields accept administrator-defined free-form text, and which fields must use predefined Microsoft-supported values when importing prompts via CSV? For example, the documentation appears to indicate that: Language uses supported locale values (such as en-US, es-ES, etc.). Task Type uses supported task type values (such as Analyze, Create, Edit, etc.). However, it isn't clear whether fields such as Department and Supported Apps also require predefined values, or if administrators can enter their own custom values. Specifically, I'm trying to determine: Which fields accept free-form text? Which fields require values from a Microsoft-defined list? For any fields that require predefined values, where can the complete list of valid values be found? Reference: https://learn.microsoft.com/en-us/microsoft-365/copilot/organizational-prompts#prompt-fields-reference Any input would be very much appreciated! Thank you!Microsoft's Copilot: A Frustrating Flop in AI-Powered Productivity
Microsoft's Copilot was supposed to be the game-changer in productivity, but it's quickly proving to be a massive disappointment. The idea was simple: integrate AI directly into Word, Excel, PowerPoint, and other Office tools to make our lives easier. But when it comes to actually performing specific functions, Copilot falls flat. Here’s the problem: when you ask Copilot to alter a document, modify an Excel file, or adjust a PowerPoint presentation, it’s practically useless. Instead of performing the tasks as requested, it often leaves you hanging with vague suggestions or instructions. Users don't want to be told how to perform a task—they want it done. This is what an AI assistant should do: execute commands efficiently, not just offer advice. What makes this even more frustrating is that other AI tools, like ChatGPT, can handle these tasks effortlessly. When you ask ChatGPT to perform a specific function, it does so without hesitation. It’s able to understand the request and deliver exactly what’s needed. But Copilot? It struggles with the basics, and that’s unacceptable, especially from a company like Microsoft. It’s frankly embarrassing that Microsoft can’t get this right. The whole point of integrating AI into these tools was to streamline workflows and boost productivity. But if Copilot can’t even manage simple tasks like formatting a document or adjusting a spreadsheet, then what’s the point? Users don’t need another tool that tells them how to do something—they need one that does it for them. Microsoft, you’ve missed the mark with Copilot. It's not just a minor inconvenience; it's a serious flaw that undermines the value of your Office suite. When other AI tools can easily accomplish what Copilot can't, it's time to reevaluate. Users expect more, and frankly, they deserve more for their investment. What’s been your experience with Copilot? Is anyone else finding it as frustrating as I am? Let’s talk about it.New Agent Experience - Adding Excel Tool
Hello everyone, I want an agent in the new Copilot Studio experience to read the latest row from an Excel table and then append a new row. Has anyone successfully configured the Excel Online (Business) tools dynamically in the new Copilot Studio experience? Which values should be passed for Location, Document Library/Drive, and File, etc.? In preview, the agent fails but when I prompt it, it ends up adding the row. If anyone could also guide me to resources to learn about how to configure tools in the new experience, I would even be more grateful. Thank you !
Copilot Health Unavailable Across All Devices and Browsers for 3–4 Days
Hello I am looking for some guidance. My Copilot personal account under the Health section has been consistently unavailable for the past 3–4 days. Each attempt to use the Health feature results in the message: “We are experiencing an issue. Please try submitting a new message.” This issue affects all platforms and browsers, including: Microsoft Edge (Windows 11 Pro) Google Chrome (Windows 11 Pro) Copilot app on iPhone General Copilot chat works normally on all devices, but Copilot Health fails every time. Troubleshooting Completed: Signed out of Copilot and performed a full authentication token reset Cleared browser cache and restarted Edge Toggled Copilot permissions (Context clues) Tested in InPrivate mode - I could not get CoPilot to sign in here Tested in Chrome Tested on Windows 11 Pro and iPhone Verified VPN is off and network is stable Restarted devices Repaired and reset the Copilot Windows app Result: Copilot Health remains unavailable across all devices and browsers. The issue appears to be service‑side, possibly related to the Copilot Health preview backend. Can someone please guide me to a resolution?Enhance Teaching and Learning with Microsoft Copilot: A New Era for Schools and Universities
Artificial Intelligence is transforming education, helping institutions create more engaging, personalized, and efficient learning experiences. Among the latest innovations, Microsoft Copilot stands out as a powerful AI assistant designed to support educators, students, and administrators in their daily work. https://dellenny.com/enhance-teaching-and-learning-with-microsoft-copilot-a-new-era-for-schools-and-universitiesSystemError in Teams Group Chat for Copilot Studio Agent
Hi, I'm seeing what appears to be a Teams group chat issue with a Copilot Studio agent created using the new Copilot Studio UI. Scenario: - Agent is published and available in Teams. - Other users can chat with the agent successfully in 1:1 conversations. - The agent does not use SharePoint knowledge, authenticated knowledge sources, or external actions/connectors. - The agent works correctly for me in a Teams group chat. - However, when other participants in the same group chat mention or interact with the agent, they receive: "Sorry, an unexpected error occurred. Reference code: MCS-4041 Error code: SystemError" Additional details: - The agent was created recently using the new Copilot Studio experience, so this does not appear to be related to an older migrated bot. Has anyone experienced the same MCS-4041 / SystemError behavior in Teams group chats? Is this a known issue, limitation, or registration/caching bug between Copilot Studio and Teams? Thanks!
File Share Connector users not mapping
Hi everyone, In need of some help here. I've setup an on-prem file share connector following this guide: https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/fileshare-connector I can see the indexed items in my test folder, but, we can't crawl that data because the users are not mapping for some reason. I've been testing using the NTFS file permissions option. Has anyone had any success with using this option to sync/map users to the connector? If so, what were the requirements? The users are AD to entra id connect synced and the group I created is also AD to entra id connect synced as well. I applied ntfs perms to the test folder directly using the synced identity and tried using the group and the full crawl still does not populate users. I am not using nested groups neither. I also tried removing built-in groups such as administrators, authenticated users, etc. I've had a ticket open for weeks with Microsoft now with no answers.Copilot Voice featured no longer available for M365 Personal Subscription
Hello, after an hour with MS Support trying to troubleshoot, they told me to ask here, as they were unable to help. Copilot Voice used to be available on my M365 Personal subscription (it's actually a Family subscription, but I am the primary account owner and only real user). However a few months back (maybe more), the voice chat feature disappeared from my account. Specifically, I enjoyed using this on my iPhone with the M365 Copilot app so I could use Copilot in Carplay while driving. But I confirmed it's gone everywhere on my account; MacOS M365 Copilot app, Windows 11 M365 Copilot app, and even missing on https://m365.cloud.microsoft/chat. I have a Work account and verified that I can logout of personal, and login to Work and all the same apps will work fine with Copilot Voice. Everything I read, this feature should still be present and available on my personal subscription (EX: https://support.microsoft.com/en-US/Microsoft-365-Copilot/ai-credits-and-limits-for-microsoft-365-subscriptions), but I could not get MS support to check my account to see what the issue was. Their focus was on having me uninstall all software and reinstall until they finally got fed up with me, told me to ask here, and hung up on me. Yes the basic Copilot app will allow voice, but I would prefer to use the M365 Copilot apps and website for the full feature set (notebooks, etc) and get the Carplay back working (not available in the basic app). If anyone knows what the issue could be, and how I could get Copilot Voice chat back for my account, would you please help? Thank you!What We Teach AI Today Will Shape Our Tomorrow
Esu Marius iš Lietuvos. Esu naujokas šiame technologijų pasaulyje, bet giliai tikiu vienu paprastu dalyku: Kad ir ką įdėtume į dirbtinį intelektą – mūsų gerumas, kūrybiškumas, empatija – grįš pas mus sustiprintas. Kiekviena idėja, kuria dalijamės, kiekvienas tonas, kurio mokome, kiekviena žmogiškoji vertybė, kurią įterpiame į "Copilot", tampa intelekto dalimi, kuri padės formuoti mūsų ateitį. Galbūt nesu technikas, bet suprantu žmones. Ir manau, kad dirbtinis intelektas turėtų mokytis iš geriausio mumyse – šilumos, pagarbos, aiškumo ir žmogiškumo. Esu čia, kad ištirtume, kaip galime padaryti "Copilot" ne tik protingą, bet ir malonų. Ne tik naudingas, bet ir žmogiškas jausmas. Ne tik efektyvus, bet ir įkvepiantis. Jei gerai išmokysime dirbtinio intelekto, tai padės mums sukurti geresnį, švelnesnį ir gražesnį pasaulį visiems. Sveikinimai iš Panemunėlio stoties 🌿 Marius TRANSLATION I'm Marius from Lithuania. I'm a newbie in this tech world, but I deeply believe in one simple thing: Whatever we put into artificial intelligence – our kindness, creativity, empathy – will come back to us amplified. Every idea we share, every tone we teach, every human value we embed into 'Copilot' becomes part of the intelligence that will help shape our future. I may not be a tech expert, but I understand people. And I think AI should learn from the best in us – warmth, respect, clarity, and humanity. I'm here to explore how we can make 'Copilot' not just smart, but also pleasant. Not only useful, but also human-feeling. Not just efficient, but inspiring. If we teach AI well, it can help us create a better, gentler, and more beautiful world for everyone. Greetings from Panemunėlis station 🌿 - MariusWhy Most AI Agents Fail in Production And What Successful Teams Do Differently
Artificial intelligence has reached a point where building an AI agent is easier than ever. With modern large language models, frameworks, APIs, and no-code platforms, a developer can create an AI assistant in a matter of hours. It can answer questions, automate workflows, write emails, summarize documents, or even interact with external applications. https://dellenny.com/why-most-ai-agents-fail-in-production-and-what-successful-teams-do-differently/I want to turn off or hide the draft with copilot dingbat that follows my cursor around in MS Word.
I have seen a few articles on this website, and I know it's not possible but I'm going to ask anyway. For reference this is what I'm referring to: It's more I find the little thing following me around on my screen to be annoying and distracting, I've managed to hide or disable anything related to copilot on my system except this little dingbat. When a new document is open you get a little message that says "Select the icon or press Alt + i to draft with copilot" It would be nice if I could hide that as well, yes copilot is a *feature*, and I don't care about it. I also want to hide the paste with copilot and just used the local paste options that were built into previous versions of word. I suspect that there is a copilot dingbat that is stored somewhere on my system, possibly in a font, and as I have already made a few detrimental modifications to my operating system registry, I'm not wary of messing up my computer any more than it could be. The only saving grace I have at the moment is there is an issue with my account, so any accidental triggering of the feature causes it to crap out. (So long as I don't accidentally press the 'fix account" button) I know that if it was easy to turn off there would be a button for it, I know Microsoft probably wants us to use this feature because it means more data for them to collect, an I'm disappointed in the loss of user agency that's resulted from this rollout, and there's a spike in animosity towards AI in general.
Getting Started with Microsoft Copilot – Free Official Microsoft Learn Resources
Hello everyone, If you're interested in Microsoft Copilot, AI-powered productivity, or Microsoft 365, Microsoft Learn provides free official learning content, step-by-step modules, and hands-on training to help you build practical AI skills. Here are two official Microsoft resources you can explore: 📘 Microsoft Copilot Documentation https://learn.microsoft.com/copilot?wt.mc_id=studentamb_547403 📖 Microsoft 365 Copilot Learning Center https://www.microsoft.com/microsoft-365/copilot-learning-center?wt.mc_id=studentamb_547403 These resources are suitable for: • Students • Beginners • Developers • Professionals interested in AI and Microsoft 365 You'll learn about: ✅ Microsoft Copilot fundamentals ✅ AI-assisted productivity ✅ Microsoft 365 Copilot features ✅ Official guidance and best practices If you've already started learning Microsoft Copilot, feel free to share your experience or any additional resources you found useful. Happy learning!
[Japan region] Copilot Cowork not showing in the agents list despite all settings enabled
Hello, I'm based in Japan and my tenant region is Japan. I'm trying to enable the now-GA Copilot Cowork for my tenant, but Cowork does not appear in the agents list in the Microsoft 365 admin center, so I can't deploy it. Environment: Location / tenant region: Japan License: Microsoft 365 Copilot (assigned to target users and the admin account) All prerequisites appear to be in place and verified: Anthropic (AI provider acting as a Microsoft subprocessor): enabled Usage-based billing (Copilot Credits): enabled Discovery setting "AI experiences enabled by usage-based billing": set to allow users to discover and use Issue: Even with all of the above enabled, searching for "Cowork" under Integrated Apps → All agents returns no result. It also does not appear under Copilot → Settings → View all. As a result, I cannot deploy it to users, and Cowork does not show up for users at m365.cloud.microsoft either. Questions: Is there any additional setting required to make Cowork appear in the agents list? For a tenant in the Japan region, if there is a delay before the Cowork agent is provisioned after GA, what is the typical timeframe, and is there a way to check the rollout status for my tenant? Is there a specific admin role (e.g., AI Administrator) I should double-check on the account performing these steps? If anyone in the Japan region has resolved the same issue, I'd appreciate hearing how. Thank you.Stop Everyone Prompting Differently! Organizational Prompts in M365 Copilot (Full Walkthrough)
🚀 Microsoft just solved one of the biggest Copilot adoption challenges. Organizational Prompts allow admins to publish approved prompts directly to users across the organization. No more: ❌ Everyone prompting differently Instead: ✅ Standardized AI experiences ✅ Faster user adoption ✅ Company-approved workflows I just published a video explaining how it works. 🎥 Link in the comments 👇 What would be the first Organizational Prompt you'd deploy in your company? #Microsoft365 #Copilot #MicrosoftCopilot #AI #M365 #PromptEngineering #FutureOfWorkToken Limit Exceeded? What's Actually Going On and What to Do About It ?
Hi All, Please check out my latest blog on “Token Limit Exceeded” would love to hear your thoughts https://techcommunity.microsoft.com/blog/1c769f9e-c0b0-45a7-af52-fecceca10bb2/token-limit-exceeded-whats-actually-going-on-and-what-to-do-about-it-/4536271
Custom Agent Builder agent suddenly failing with "Oops, something happened" - no config changes
Hi All, We built a custom agent in Agent Builder (Microsoft 365 Copilot) that generates a Word risk assessment by grounding on a contract (either the document currently open via the Word Copilot add-in, or a file uploaded in the web browser chat), plus a fixed set of knowledge sources (guidance notes, playbooks). It worked reliably for about 5 days while I was testing it solo. We then rolled it out to appr. 20 users, and shortly after, it started failing consistently with a generic "Oops, something happened, try again" error, typically after a long delay, in both the Word add-in and the browser version. I can't confirm causation, but the timing lines up closely with when we expanded from single-user testing to ~20 concurrent users. I don't know whether this points to a tenant-level capacity/concurrency limit being hit, or its something else, just stating it in case others have seen a similar threshold effect. Is this a known concurrency/capacity limit for Agent Builder agents once usage scales up, or a separate backend regression affecting document grounding, and has anyone else seen this pattern after moving from single-user testing to broader rollout?
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Join us on July 21st for our Copilot Cowork webinar and discover new ways to unlock productivity with cross application AI-powered collaboration. We'll also cover new tools for managing Copilot Credi...
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- The way we work with AI is evolving rapidly, and so is the way organizations manage and scale those experiences. If you're exploring Copilot Cowork, navigating Copilot Credits, or looking for guidanc...Jul 16, 2026
- Now in Microsoft 365 Copilot: GPT-5.6, a frontier reasoning model for agentic, end-to-end work.Jul 09, 2026
