Recent Discussions
Microsoft AI Agent Creator Associate Certificate
Hello everyone, I have a question about the Microsoft AI Agent Creator Associate certification. I’m passionate about artificial intelligence and Microsoft Copilot Studio. I’m currently taking the training course and working toward earning the Microsoft AI Agent Creator Associate certification. My question is: Will earning this certification improve my chances of getting a job at Microsoft? If anyone in this community has earned this certification or has experience with it, I’d really appreciate your feedback. Has it helped you get hired by Microsoft or one of its partners? Thank you in advance for your advice and insights!Fix: Hyperlinks render as plain text in Copilot app (but work in the test pane in Copilot Studio)
My use case SharePoint knowledge-retrieval agent built in Copilot Studio to answer employee questions from internal policy and guidance documents. These documents, in addition to text content, contain embedded hyperlinks to internal apps and resources (intranet pages, expense app, ticketing tools etc.). It was important for these links to be surfaced in the agent response so employees can directly follow the link - so they needed to be clickable hyperlinks, otherwise the answer was effectively incomplete. Note that I am not using specific topics/actions to create generative answers. I'm relying solely on instructions. The problem Hyperlinks from the source documents appeared as clickable links in Copilot Studio test pane, but when the same agent was published and accessed via the M365 Copilot app, the links were displayed as plain text - not clickable. My original instructions told the agent to include hyperlinks in content & I also verified that the hyperlinks in the source documents were all absolute URLs. 🙌 What changes finally worked Keeping the original "include links" directive and adding a strict formatting rule that requires both Markdown formatting and an HTML <a> tag wrapper, with the URL preserved exactly. The final instruction lines I included: If hyperlinks are contained within the source content and related to the answer, ALWAYS include them in the response. ALWAYS format the link as full Markdown and preserve the URLs exactly within an HTML <a> tag. What was the problem Copilot Studio is a forgiving renderer. M365 Copilot app uses a stricter markdown rendered that can supress hyperlinks that don't come be default in the format it expects. Hence, including an explicit hyperlink formatting in the instructions helps. I hope this helps someone and saves a few hours in troubleshooting the issue 😉
Feedback: Loop, To Do, and Copilot/Work IQ Have Fundamental Data-Discoverability Gaps
**Category:** Microsoft Loop / Microsoft To Do / Microsoft 365 Copilot (Work IQ) **Summary:** A day-long, hands-on investigation (creating, sharing, and re-locating the same task list through multiple M365 surfaces) surfaced several structural issues that prevent Copilot from reliably grounding on a user's own daily task content — even when using Microsoft's own recommended tools. Posting this as consolidated feedback rather than separate one-off tickets because the issues share a common root cause: **fragmented storage architecture that isn't transparent to end users, and inconsistent Copilot/Work IQ coverage across first-party productivity apps.** --- ## 1. Loop "My workspace" content is invisible to Copilot/Search — and there's no UI signal telling users this When a Loop page/component is created directly in the Loop app (loop.cloud.microsoft), specifically in **My workspace**, it is stored in a user-owned **SharePoint Embedded container** (internally referenced as `CSP_...` in URLs). This container: - Has no site interface and is **not surfaced in standard SharePoint/Graph search** by default (confirmed via Microsoft's own SharePoint Embedded dev docs: *"SPE content is in the SharePoint index but not surfaced in standard SharePoint searching"*). - Is **not listed** in Work IQ's documented "Supported functionality" (Email, Meetings, OneDrive/SharePoint documents, Teams messages, Planner plans, Enterprise search — no mention of this container type). - Cannot be opened/read via Microsoft Graph search or Copilot grounding, regardless of how many times the content is re-shared via email or Teams link. **Reproduction:** Create a Loop page in My workspace → copy the page's share link → paste into an email or Teams message → send to yourself. The email/message is indexed and searchable, but the **linked Loop content is not** — Copilot can see that a link was shared, but cannot read what's on the other end. **Why this matters:** Users have no way to know, from the UI, whether the Loop content they just created lives in an indexable location or a hidden one. The same "Loop Components" button behaves completely differently depending on entry point (see #2). --- ## 2. The exact same UI action ("Loop Components" button / sharing a component) produces content in *different, non-obvious storage backends* depending on where it's triggered Through direct testing, the following was observed: | Creation path | Resulting storage | Discoverable by Copilot/Search? | | Loop app → My workspace → new page | SharePoint Embedded (`CSP_...` container) | ❌ No | | Loop app → page → convert element to "Component" → copy link → paste in email | Still the same `CSP_...` container | ❌ No | | **Teams chat** → Loop Components button → new component → send | OneDrive ("Microsoft Teams Chat Files" folder) | ✅ Yes | | Loop component shared as `-my.sharepoint.com/personal/...` link | Personal OneDrive | ✅ Yes | There is **no visual indicator** in the Loop or Teams UI that distinguishes these two families of storage. A user cannot tell, by looking at a component, whether it will ever be indexed. This makes "where should I put my recurring task tracker" an genuinely difficult, undocumented question for end users — we had to reverse-engineer the answer by inspecting URL domains across multiple test messages. **Ask:** Either (a) unify storage so all Loop content is indexable by default, or (b) add a visible badge/tooltip in the Loop UI indicating "this content is stored in your personal workspace and won't be searchable/Copilot-discoverable outside this page" vs. "this content is in a shared, indexable location." --- ## 3. Loop "add to workspace" appears to create a shortcut, not a true move — ownership stays with the original creator/location Adding an existing Loop component to a different (e.g., team) workspace generated a `.url` shortcut file rather than relocating the actual `.loop` file. The original file's location (and therefore its retention/discoverability characteristics) did not change. This isn't clearly communicated in the product — "add to workspace" reads like the content now *belongs* to that workspace. --- ## 4. Retention/discoverability interplay between Teams chat cleanup policies and Loop files needs clearer documentation Per Microsoft's own retention docs, Teams message retention policies explicitly **exclude** files ("Emails and files that you use with Teams aren't included in retention policies for Teams"), and Loop files created in Teams chat land in the auto-generated "Microsoft Teams Chat Files" OneDrive folder, which does **not** appear on the list of folders with built-in expiration (unlike "Microsoft Copilot Chat Files," which auto-deletes after 30 days). This is good news for users worried about losing content when chats are periodically cleared — but it is **not documented anywhere user-facing**, and users are left to guess (or ask a forum) whether their task tracker will survive a chat retention sweep. **Ask:** Add a plain-language note to Loop/Teams documentation clarifying that Loop files persist independently of chat message retention, unless a tenant admin has separately applied a retention label to that specific OneDrive folder. --- ## 5. Microsoft To Do is officially recommended for "individual tasks" but is **not included in Work IQ's supported data sources** Microsoft's own guidance says: *"To work on individual tasks... start with To Do."* However, Work IQ's documented supported functionality list (Email, Meetings/calendar, OneDrive/SharePoint docs, Teams messages, People, **Microsoft Planner plans**, Enterprise search) explicitly names Planner but **omits To Do entirely**. This means: - Copilot Chat cannot answer "what's on my To Do list today" — it has no grounding access to To Do task data at all. - The only path to integrate To Do with an agent is a custom-built Graph API plugin (`/me/todo/lists`), which requires developer effort most end users can't do themselves. - Multiple community threads (Tech Community, 2025–2026) confirm this gap has been raised repeatedly with no resolution: *"Doesn't look like Co-Pilot can natively interact with To Do just yet."* **Ask:** Add Microsoft To Do to Work IQ's supported data sources. This is the most basic, universally-needed personal productivity data source in the entire suite, and it's currently a blind spot for the product Microsoft itself recommends as the default answer for personal task tracking. --- ## 6. To Do's flagged-email task preview truncates mid-sentence with no way to see the rest without leaving the app When an email is flagged and appears in To Do's "Flagged email" list, the task detail pane shows a **truncated preview** of the email body — often cutting off mid-sentence at exactly the point where the actionable instruction is (e.g., "...we'll be looking for the item from" — no continuation). The only way to read the rest is to click "Open in Outlook" and leave the app entirely, defeating the purpose of a quick task-review pane. There is unused whitespace below the preview in the current UI, suggesting this is a low-effort truncation limit rather than a real space constraint. This has been raised in the Microsoft Community forum since **January 2024** with zero replies/action: *"Having to open each email in a separate window is highly inefficient... Ideally, the email preview should take up whatever space remains in that righthand column."* **Ask:** Either expand the preview pane to show full email body (space is clearly available), or make it resizable/scrollable so users aren't forced to leave the app to read one more sentence. --- ## 7. Overall: four overlapping personal/team task tools (To Do, Planner, Loop task lists, Teams Tasks app) with unclear, undocumented boundaries and uneven Copilot support Each tool markets itself as suitable for slightly different scenarios, but: - Sync between Loop task components and Planner reportedly creates a **new Plan per Loop component** rather than linking to an existing one — a bug/limitation raised on Tech Community since at least Oct 2025, still unresolved as of mid-2026, and explicitly called out by a commenter as something that "should have been a release blocker." - "Add to Microsoft To Do" from Teams Copilot meeting recap action items has been intermittently available/unavailable, per community reports, with no clear roadmap status. - None of this is explained in a single, current, authoritative "which tool for which scenario, and what's the Copilot support level for each" reference. **Ask:** Publish (and keep updated) a single official comparison page that includes not just feature differences between To Do/Planner/Loop/Teams Tasks, but explicitly states **Copilot/Work IQ grounding support level** for each, so users can make an informed choice up front instead of discovering gaps through trial and error. --- ## Why this matters Individually, each of these is a minor rough edge. Together, they mean that a fairly universal, basic task — "let Copilot help me track and recall my daily to-do list" — currently has **no reliable, fully-supported path** using only first-party Microsoft tools, despite Microsoft actively promoting an "AI-native," Copilot-everywhere vision across the 450M-seat M365 install base. A technically proficient user (myself) needed roughly a full day of trial-and-error, URL-inspection, and cross-referencing public docs to arrive at a partial workaround. That is not a reasonable bar for the average user, and it undercuts trust in Copilot's promise of "ask me anything about your work." Happy to provide full repro steps, screenshots, or file/URL samples (redacted) if useful for triage.When to Choose Agent Builder Instead of Power Apps: A Practical Guide for Modern Businesses
The Microsoft Power Platform has transformed how organizations build business solutions without extensive coding. Two of the most talked-about technologies in this ecosystem are Power Apps and Agent Builder. While both help organizations automate work and improve productivity, they serve very different purposes. https://dellenny.com/when-to-choose-agent-builder-instead-of-power-apps-a-practical-guide-for-modern-businesses/10 Best Practices for Designing Effective Microsoft 365 Agents
Artificial Intelligence is rapidly changing how businesses operate, and Microsoft 365 Agents are becoming one of the most valuable tools for improving productivity, automating repetitive work, and helping employees make better decisions. Whether you’re building an agent for customer support, HR, sales, finance, or internal knowledge management, success depends on more than just connecting AI to your data. https://dellenny.com/10-best-practices-for-designing-effective-microsoft-365-agents/Microsoft Copilot Tips and Tricks: 20 Smart Ways to Work Faster and Get Better Results
Artificial intelligence is no longer just a futuristic concept—it’s becoming a daily productivity partner. Among the leading AI assistants, Microsoft Copilot has quickly become one of the most valuable tools for professionals, students, developers, marketers, and business teams. Built into Microsoft 365, Windows, Edge, and GitHub, Copilot helps users write, analyze, summarize, create presentations, automate repetitive tasks, and make informed decisions in less time. https://dellenny.com/microsoft-copilot-tips-and-tricks-20-smart-ways-to-work-faster-and-get-better-results/Cool Things to Do with Microsoft Copilot: 15 Practical Ways to Work Smarter Every Day
Artificial intelligence is no longer just a futuristic concept it’s becoming an essential part of how we work. One of the most exciting AI assistants available today is Microsoft Copilot, a productivity companion built into Microsoft 365, Windows, GitHub, Edge, and other Microsoft products. https://dellenny.com/cool-things-to-do-with-microsoft-copilot-15-practical-ways-to-work-smarter-every-day/
File processing capabilities in new Copilot Studio
In the classic version of Copilot Studio there is an option in settings to enable file uploads by users. This setting does not appear to be present in the new Copilot Studio settings and I have noticed that I am unable to upload a file to the agent when public via the MS365 Copilot channel. Has anyone else experienced this issue with the new Copilot Studio?Is "Popular in Your Org" in the Agent Store Actually Based on Usage?
I've noticed something interesting in the Microsoft 365 Copilot Agent Store and I'm curious if others are seeing the same behavior. In the "Popular in Your Org" section, many of the agents being surfaced are either: Blocked by our administrators Not available for me to install Restricted due to licensing or governance settings This creates a somewhat confusing experience because the label implies these are agents that are actively being used or adopted within my organization. However, if users cannot install or access them, it raises questions about what "Popular in Your Org" actually means. A few questions for the community: Are others seeing unavailable or blocked agents appear in the "Popular in Your Org" section? Does anyone know what signals Microsoft uses to populate this list? Is it based on actual agent usage, admin deployments, views, recommendations, or something else? Is there a configuration option for admins to make this section reflect only agents that users can actually access? Has anyone found a way to better align this experience with organizational governance and available inventory? My expectation would be that "Popular in Your Org" would surface agents that are: Available to me (or my audience) to install/use Actively being used within the organization Relevant to my permissions and licensing Otherwise, it feels a bit misleading to highlight agents that users discover but ultimately cannot access. Would love to hear whether others have had the same experience and whether Microsoft has shared any guidance on how this section is populated. Thanks!Can Copilot help write better performance review comments?
We just finished our mid-year review cycle and the feedback quality from managers was honestly terrible. Lots of gems like "100%" or “Fully agree“. Someone on my team suggested using Copilot to help managers draft better feedback but I'm not sure how that would work practically. Like where would the AI even pull context from?
Editor cannot see agent instruction in Copilot Studio 5137678
Classic Bot Sharing Broken in Copilot Studio – when owner share a agent to editors but it editor can’t edit or see instructions ) – Issue ID 5137678 Many environment are affected and Microsoft is not permanent fixing it even after we as customer are encountering with bot/agent sharing in Microsoft Copilot Studio. Issue Description: what was given Sharing bots fails in environments where a Team record exists with the following properties: MembershipType = Members TeamType = Office Group (Microsoft 365 Group) This appears to be a known issue tracked as Issue ID 5137678 (created June 3, 2025). Symptoms: Unable to share bots with Teams or specific users/groups. (1) what should we set for security group when new environment is setup (2) existing environment how can this be best resolve in bulk?
Will GPT‑5.6 Be Available in Microsoft Copilot 365 for Family Subscribers?
I have a question regarding future model availability in Microsoft Copilot 365. Will GPT‑5.6 (or any upcoming advanced model) be available for Microsoft 365 Family subscribers, specifically for the Family administrator? Right now, most of the enhanced AI features seem to be targeted at Business or Enterprise plans, so I’d like to know whether Family users will also receive access to the newer Copilot models once they roll out. Thanks in advance to anyone who can clarify this.
Copilot Studio agent works in M365 Copilot but silent in Teams personal chat (0 Studio sessions)
We are troubleshooting a Copilot Studio agent that works in Microsoft 365 Copilot and Studio test, but does not receive inbound activities from Microsoft Teams personal chat. Environment - Agent: Caflou Asistent v1.0.8 - Channels: Microsoft 365 Copilot + Microsoft Teams (published / synchronized) - Agent Registry: Available - Entra/bot appId: 7e4a53cc-f51c-4772-ad93-e3f1e8060f35 - Maker-provided tool connection works in Studio (example getTasks HTTP 200) What works 1) Microsoft 365 Copilot agent chat / shareLink → agent replies; Studio sessions with channel "Microsoft 365 Copilot" 2) Copilot Studio test pane → agent responds What fails 1) Teams personal chat (desktop AND web): user message visible in "Caflou Asistent" chat, no agent reply 2) Studio Monitor: Teams channel sessions = 0 for probes (only M365 Copilot sessions in last 7 days) 3) Teams Admin Center → Manage apps: 0 results for name "Caflou" and full appId (other apps searchable); UAM banner present while Registry shows Available Classification - Teams inbound activity not reaching Copilot Studio runtime - Not OAuth / not MCP host / not publish alone (M365 path proves runtime alive) - Secondary: Registry Available ≠ TAC Manage apps listing Questions 1) Why would Teams 1:1 never create a Studio conversation while M365 Copilot does? 2) Is missing TAC Manage apps row expected under Unified App Management when Registry shows Available? 3) Best next diagnostic when Monitor shows 0 Teams sessions after confirmed client send? Constraints: no Copilot Studio paid support plan; looking for field experience / known product issues. No secrets posted.CS agent OK in M365 Copilot; Teams chat silent / no Studio session
We are troubleshooting a Copilot Studio agent that works correctly in Microsoft 365 Copilot and in the Copilot Studio test surface, but does not receive inbound activities from Microsoft Teams personal chat. Environment and evidence: - Agent: Copilot Studio agent (custom business assistant) - Copilot Studio agent ID: 88901b10-… (truncated) - Teams/Entra app ID: 7e4a53cc-… (truncated) - Manifest version: 1.0.8 - Channel configuration: Microsoft 365 Copilot + Microsoft Teams - Publish: Succeeded / Channel state: Synchronized - Agent Registry: Available - Authentication: Integrated / Tool credentials: Maker-provided - MCP/custom connector runtime: working (Studio tool test HTTP 200) - Microsoft 365 Copilot routing: working Failure specific to Teams: - Messages in Teams web and desktop appear delivered in the agent personal chat - Agent never replies - Studio monitor has M365 Copilot sessions, but no Teams session for those timestamps - Teams Admin Center Manage apps returns 0 results by name or exact app ID despite Agent Registry Available - Intentionally not republishing / reconnecting OAuth / rewiring connectors because M365 Copilot path proves the same agent+connection works Classification: FAIL — Teams inbound activity is not reaching the Copilot Studio agent. Questions: 1. Anyone seen agents that work in M365 Copilot but receive no personal-chat activities from Teams? 2. Can Agent Registry show Available while TAC Manage apps has no matching row? 3. Known Unified App Management sync issues for Copilot Studio agents? 4. Separate Teams app catalog deployment/approval required when Teams channel shows Synchronized? 5. Which logs prove whether Teams attempted to route the inbound activity? 6. Known manifest / personal scope / app-centric management / conversation-binding issues with this split? Looking for confirmed production experience or documented workaround. Redacted screenshots available; no tokens/secrets.Discover a community gallery of reusable skills for AI agents
Save this link, it is a gem for your Copilot agents. This community-driven skills gallery brings together dozens of ready-to-use examples that you can download and import into: Agents built with Copilot Studio Copilot Cowork Microsoft Scout As a reminder, a skill is a reusable set of instructions that gives an agent a specific capability. You will find use cases covering document analysis, content creation, document conversion, automation, and data processing. For those of you working on agent development in Copilot Studio, this is an excellent source of inspiration. Beyond downloading existing skills, it is also a great way to discover how other creators structure their skills, organize their instructions, and design reusable capabilities across multiple agents. Skills Gallery: https://microsoft.github.io/cat-agent-skills/Issue: Cannot Share Agent to New Editor in Copilot Studio New Experience
In the new UX, sharing agents is restricted: I can share agents for viewing/testing (read-only). But I couldn’t find the editor rights when the agent is shared in the new experience. cam advice when this features be released? Is there a workaround to have editors for new user experienceNew Agent Experience - Adding Excel Tool
Hello everyone, I want an agent in the new Copilot Studio experience to read the latest row from an Excel table and then append a new row. Has anyone successfully configured the Excel Online (Business) tools dynamically in the new Copilot Studio experience? Which values should be passed for Location, Document Library/Drive, and File, etc.? In preview, the agent fails but when I prompt it, it ends up adding the row. If anyone could also guide me to resources to learn about how to configure tools in the new experience, I would even be more grateful. Thank you !Enhance Teaching and Learning with Microsoft Copilot: A New Era for Schools and Universities
Artificial Intelligence is transforming education, helping institutions create more engaging, personalized, and efficient learning experiences. Among the latest innovations, Microsoft Copilot stands out as a powerful AI assistant designed to support educators, students, and administrators in their daily work. https://dellenny.com/enhance-teaching-and-learning-with-microsoft-copilot-a-new-era-for-schools-and-universities
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Recent Blogs
- Introducing Domain Exclusion for Microsoft 365 Copilot—a new web grounding control that helps admins exclude specific domains from Copilot responses.Jul 28, 2026
- Anthropic's Claude Opus 5 is now available in Microsoft 365 Copilot.Jul 24, 2026
