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DavidEnestvedt's avatar
DavidEnestvedt
Occasional Reader
Jul 27, 2026

Is "Popular in Your Org" in the Agent Store Actually Based on Usage?

I've noticed something interesting in the Microsoft 365 Copilot Agent Store and I'm curious if others are seeing the same behavior.

In the "Popular in Your Org" section, many of the agents being surfaced are either:

  • Blocked by our administrators
  • Not available for me to install
  • Restricted due to licensing or governance settings

This creates a somewhat confusing experience because the label implies these are agents that are actively being used or adopted within my organization. However, if users cannot install or access them, it raises questions about what "Popular in Your Org" actually means.

A few questions for the community:

  • Are others seeing unavailable or blocked agents appear in the "Popular in Your Org" section?
  • Does anyone know what signals Microsoft uses to populate this list?
  • Is it based on actual agent usage, admin deployments, views, recommendations, or something else?
  • Is there a configuration option for admins to make this section reflect only agents that users can actually access?
  • Has anyone found a way to better align this experience with organizational governance and available inventory?

My expectation would be that "Popular in Your Org" would surface agents that are:

  1. Available to me (or my audience) to install/use
  2. Actively being used within the organization
  3. Relevant to my permissions and licensing

Otherwise, it feels a bit misleading to highlight agents that users discover but ultimately cannot access.

Would love to hear whether others have had the same experience and whether Microsoft has shared any guidance on how this section is populated.

Thanks!

1 Reply

  • Interesting observation. I can understand why this behavior would be confusing. If users see agents that are blocked or unavailable due to licensing or governance policies, the "Popular in Your Org" label could easily create different expectations.

    I'm also curious whether this ranking is based on actual usage, administrator deployments, recommendations, or other telemetry signals.

    It would be great if Microsoft could clarify the criteria or provide an option to display only agents that users are eligible to access.

    Looking forward to hearing insights from the Microsoft team and the community.