Aug 10 2021 08:41 AM
Aug 10 2021 08:41 AM
I have a Dell Vostro with a 8th gen i7 and a Geforce MX130 and ever since I installed Windows 11 insider build I have come across issues. One HUGE one being that when I try to turn on my PC to log into windows, the log in screen shows as just black. I press enter... nothing. I try CRL+ALT+DEL... nothing. Just a black screen with a cursor.
Only the projection and accessibility settings work (proving that I am stuck on the log in screen), but those do not help.
I had to reset my PC MUTIPLE times just to log in so I could at least backup. Not sure what is happening. I cannot even revert back to windows 10 (have to use USB).
Oct 12 2021 06:37 PM
Oct 13 2021 02:07 AM
Oct 13 2021 06:09 AM
I think I got a clue,
I installed clean windows 11,
I did not establish an internet connection and did not install windows update.
I installed the drivers manually from the dell site, (I only downloaded the drivers for the video cards from their site, which is compatible with windows 11)
The problem starts when I install the Intel Integrated Sensor Hub Driver for hardware ID pci/ven_8086&dev_9dfc&subsys_08a71028&rev_30.
Most likely the problem will be fixed when the driver set is updated.
Before I came to this conclusion, I had the same problem in the scenario where I installed the drivers directly via windows update (Intel Sensor Hub) with windows update turned on.
Oct 16 2021 06:18 AM - edited Oct 16 2021 06:20 AM
Thanks @Ali_Aykut_Demir. You're spot on with an Intel Integrated Sensor Hub. I booted my Dell laptop to Safe Mode, disabled the Intel Integrated Sensor Solution and the black window with cursor problem is gone.
Oct 16 2021 07:39 AM
Oct 25 2021 12:06 PM
Oct 30 2021 02:03 AM
Nov 07 2021 05:57 AM - edited Nov 07 2021 06:00 AM
I solved this:
clean install with internet off.
installed the dell update and re-enabled the internet
installed the drivers proposed by dell.
disabled "intel integrated sensor solution"
updated the rest via windows update.
for now it is the only method to prevent the pc from giving problems.
Nov 08 2021 06:39 AM
The Intel Integrated Sensor Hub driver is the issue. Many have suggsted to go into safe mode and disable the device, however I was unable to log in.
My solution was to boot into recovery with command promt and use the dism tool to remove the driver.
The steps are as follows (as I remember them):
1: Boot into safemode with command prompt
2: Check where your c:\ is mounted up. (run diskpart, notepad or whatever) - mine was c:, so thats why I'm using it as an exsample below. Yours may be a different drive letter
3: Run the command: dism /image:c:\ /get-driver > c:\get-driver.txt
I'm writing it to a file since it was too long for the command prompt history.
4: Open the file with notepad
5: Search for ISH.inf - check what it is renamed to. In my case it was oem7.inf
6: Run the command: dism /image:c:\ /remove-driver /driver:oem7.inf
Exit and reboot.
Nov 18 2021 11:20 PM
You forcefully shut down the computer during boot two or three times so windows will start automatic repair where you can access safemode to troubleshoot issues.
If you are unsure about exactly which steps:
Google: "windows 11 safe mode" - the articles there have step by step guides with pictures.
Nov 25 2021 02:29 AM - edited Nov 25 2021 02:33 AM
I have a Dell Vostro 5581 which has similar specs to yours. It already had all the latest Dell drivers installed through Dell Update/SupportAssist including most importantly the June 2020 Intel Integrated Sensor Hub Driver which supports both Windows 10/11.
I just installed Windows 11 as an upgrade over Windows 10 using a mounted ISO using the latest (as of 22 Nov 2021) released Win11_English_x64v1.iso file. I encountered the same problem as you. This is not a Windows Insider build - I am just posting my solution here as yours was the first post I found when searching for a solution, so hopefully others will find it too.
Building on some of the suggestions in the replies above, I fixed the issue by :-
Forcing the laptop into the recovery menu (pressing the power button to turn on, then immediately holding the power button until it turned off again multiple times over)
Booted to Safe Mode.
As the Start menu does not respond to the mouse/keyboard - Press Ctrl-Alt-Del and select Task Manager from the popup
Select File-Run new task and type devmgmt.msc - I cannot recall if the check box for [ ] Create this task with administrative privileges was available in safe mode but if it is there, check it
Expand System Devices
Scroll down and DISABLE "Intel Integrated Sensor Solution"
The laptop should function normally now.
(If you have done a clean install of Windows 11, you will now need to go to the Dell Support web site for your model and download the Intel Integrated Sensor Hub Driver and install it. )
Open Device Manager again
Expand System Devices
Scroll down and UPDATE DRIVERS for "Intel Integrated Sensor Solution"
Select -> Browse my computer for drivers
Select -> Let me pick from a list of available drivers on my computer
The list showed two drivers for "compatible hardware" with the currently selected one being the incompatible "Intel(R) Integrated Sensor Solution"
Select the "Intel(R) Integrated Sensor Hub - 9DFC" driver (yours may have a different alphanumeric extension)
Apply the change
All should be functioning normally with the Sensor Hub no longer disabled in the Device Manager.
The root of the issue seems to be that the installation is picking an incompatible generic driver for the Sensor Hub in preference to the Dell specific one, even when both are available on the system.
Hopefully that helps.
Nov 28 2021 11:07 AM
Nov 28 2021 01:47 PM