Forum Discussion
HUGE PROBLEM: Windows 11 booting to black screen with cursor
just wanted to post this up here in case it my help someone who searched so hard for an an answer and perhaps spent a few hours googling and trying different solutions.
Working on a Dell Vostro 5581 laptop running Windows 11
Had the standard problem pretty much as described - starting up to black screen with only cursor and after an hour or hour and a half things would finally appear as normal. Tried numerous solutions to no avail.
Did not have "Intel Integrated Sensor Solution" in my device manager, but realized I was getting close.
Finally, in Device Manager I disabled under Sensors all 5 instances of "HID Sensor Collection V2" and rebooted and everything has been fine since then
Really hope this helps even one person
E!
coastaleddie - Thanks for the idea. I had the exact same problem on my Surfacebook. Even went as far as doing a restore, keeping files, with no joy. I booted into Safe Mode (after a full power-off, hold SHIFT, then turn on the PC. Choose troubleshoot and startup modes, or something like that...), went into Device Manager and I had 2 "HID Sensor Collection V2" devices listed. I disabled them both, then did a restart and that fixed my problem. I guess that controls sensors on the device, so not sure how that will negatively affect me, but I don't use many sensors anyway, and I would prefer to actually SEE my screen, so I'll take that over the sensors.
Thanks!
Bill
coastaleddie Thank you it helped me. Wondering if the fix will ever show up?
I'm still waiting on the fix for a Dell Inspiron 14 5000 model for the same issues. For now, I'll just leave the "Intel Integrated Sensor Soultion" driver disabled.
- THANK YOU!!! I JUST RAN INTO THIS ON A VOSTRO 5581... AFTER BANGING MY HEAD FOR HOURS.. CAME ACROSS YOUR POST AND THIS WORKED... WAS ABLE TO BOOT RIGHT IN!!!
THANK YOU COASTALEDDIE Well done coastaleddie I tried this on a Dell Vostro 5481 and it worked like a charm!
