Forum Discussion
HUGE PROBLEM: Windows 11 booting to black screen with cursor
The Intel Integrated Sensor Hub driver is the issue. Many have suggsted to go into safe mode and disable the device, however I was unable to log in.
My solution was to boot into recovery with command promt and use the dism tool to remove the driver.
The steps are as follows (as I remember them):
1: Boot into safemode with command prompt
2: Check where your c:\ is mounted up. (run diskpart, notepad or whatever) - mine was c:, so thats why I'm using it as an exsample below. Yours may be a different drive letter
3: Run the command: dism /image:c:\ /get-driver > c:\get-driver.txt
I'm writing it to a file since it was too long for the command prompt history.
4: Open the file with notepad
5: Search for ISH.inf - check what it is renamed to. In my case it was oem7.inf
6: Run the command: dism /image:c:\ /remove-driver /driver:oem7.inf
Exit and reboot.
einard85you saved my day!
Yesterday, I upgraded from W10 to W11 22H2 (proposed by Windows Update, build 22621.382) and I also ran into this black screen after the upgrade.
I could see and move the mouse pointer, Windows-P worked, but that's all. No way to log in, and power-cycling didn't solve this (normal power-off didn't work).
For the record: I encountered this issue on a Lenovo X1 tablet 3rd-gen.
Using a USB installation key to enter safe mode and running the DISM commands to list the drivers (note that it is not /get-driver but /get-drivers) and remove the ISH oemxxxx.inf file solved this issue for me.
Afterwards, the Lenovo System Update Tool proposed a new driver version for the "Intel(R) Integrated Sensor Solution" (version 3.1.0.3821,) with Windows11 compatibility as main improvement, and all is well again.
EDIT: everything is not well, as a few hours later, the screen was mostly black after a wake-up from sleep: the clock was displayed, as were the power and wifi icons in the lower-right corner, but the background was black and no way to log on; neither using a fingerprint nor using a password. Also no way to interact with the power and wifi icons, and normal power-off didn't work.
I ended up disabling one of the two HID Sensor Collection V2 devices (the one that has difficulties reacting to disable requests) and now it seems to be ok.
But this thread started a year ago. How can it be that today's W11 installer is still having this issue?
- These instructions Let me actually get into the system. The only issue is that its /get-drivers
but Thank You for this - and how to boot into safe mode with blank screen?
LeadingEd02
You forcefully shut down the computer during boot two or three times so windows will start automatic repair where you can access safemode to troubleshoot issues.
If you are unsure about exactly which steps:
Google: "windows 11 safe mode" - the articles there have step by step guides with pictures.
