Forum Discussion
HUGE PROBLEM: Windows 11 booting to black screen with cursor
DrTamizand others,
I have a Dell Vostro 5581 which has similar specs to yours. It already had all the latest Dell drivers installed through Dell Update/SupportAssist including most importantly the June 2020 Intel Integrated Sensor Hub Driver which supports both Windows 10/11.
I just installed Windows 11 as an upgrade over Windows 10 using a mounted ISO using the latest (as of 22 Nov 2021) released Win11_English_x64v1.iso file. I encountered the same problem as you. This is not a Windows Insider build - I am just posting my solution here as yours was the first post I found when searching for a solution, so hopefully others will find it too.
Building on some of the suggestions in the replies above, I fixed the issue by :-
Forcing the laptop into the recovery menu (pressing the power button to turn on, then immediately holding the power button until it turned off again multiple times over)
Booted to Safe Mode.
As the Start menu does not respond to the mouse/keyboard - Press Ctrl-Alt-Del and select Task Manager from the popup
Select File-Run new task and type devmgmt.msc - I cannot recall if the check box for [ ] Create this task with administrative privileges was available in safe mode but if it is there, check it
Expand System Devices
Scroll down and DISABLE "Intel Integrated Sensor Solution"
Reboot
The laptop should function normally now.
(If you have done a clean install of Windows 11, you will now need to go to the Dell Support web site for your model and download the Intel Integrated Sensor Hub Driver and install it. )
Open Device Manager again
Expand System Devices
Scroll down and UPDATE DRIVERS for "Intel Integrated Sensor Solution"
Select -> Browse my computer for drivers
Select -> Let me pick from a list of available drivers on my computer
The list showed two drivers for "compatible hardware" with the currently selected one being the incompatible "Intel(R) Integrated Sensor Solution"
Select the "Intel(R) Integrated Sensor Hub - 9DFC" driver (yours may have a different alphanumeric extension)
Apply the change
Reboot
All should be functioning normally with the Sensor Hub no longer disabled in the Device Manager.
The root of the issue seems to be that the installation is picking an incompatible generic driver for the Sensor Hub in preference to the Dell specific one, even when both are available on the system.
Hopefully that helps.
I have followed the suggestions what you suggested and it did help me to come out of the problem. Now with the Disabled "Intel(R) Integrated Sensor Solution" my system getting booted normally and working. Now I want to understand the implication of keeping this in the disabled mode? will that be ok? What way this can impact the system.
I have downloaded and install the "Intel Integrated Sensor Hub Driver". however when trying to active the same back as you suggested, but I am finding the old driver only. Not the newly installed driver to update.
When activating with the old driver, the same issue of Black Screen coming again. Please share your thoughts on what we can do.
- Same issue here, I assume there is no solid fix?
I'm getting the issue after a clean install on a Dell Vostro. Only option at the moment is disable Intel Iss in device manager and hope it doesn't get renabled- Same for me. Clean install Win 11.
I can remove the driver using the painful fix above and disable the PCI Serial port, but every time windows update runs it enables it and installs the broken driver ISH.INF again which stops the system.
I have had to disable Windows updates until it's fixed.
