Forum Discussion
HUGE PROBLEM: Windows 11 booting to black screen with cursor
The Intel Integrated Sensor Hub driver is the issue. Many have suggsted to go into safe mode and disable the device, however I was unable to log in.
My solution was to boot into recovery with command promt and use the dism tool to remove the driver.
The steps are as follows (as I remember them):
1: Boot into safemode with command prompt
2: Check where your c:\ is mounted up. (run diskpart, notepad or whatever) - mine was c:, so thats why I'm using it as an exsample below. Yours may be a different drive letter
3: Run the command: dism /image:c:\ /get-driver > c:\get-driver.txt
I'm writing it to a file since it was too long for the command prompt history.
4: Open the file with notepad
5: Search for ISH.inf - check what it is renamed to. In my case it was oem7.inf
6: Run the command: dism /image:c:\ /remove-driver /driver:oem7.inf
Exit and reboot.
- einard85Nov 19, 2021Copper Contributor
LeadingEd02
You forcefully shut down the computer during boot two or three times so windows will start automatic repair where you can access safemode to troubleshoot issues.
If you are unsure about exactly which steps:
Google: "windows 11 safe mode" - the articles there have step by step guides with pictures.