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jonwbstr24
Iron Contributor
Joined Mar 02, 2018
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Character limited for Partner Support Ticket notes
When updating a partner center support ticket from the Partner Center (https://partner.microsoft.com/dashboard/v2/support/servicerequests) However, the textbox for adding a new note from the portal has a max length of 80 characters. Has anyone else noticed this? I shared this observation with the partner center support team a while ago and learned that the portal is working as intended. The web portal should only be used for adding short notes. For longer notes, partners should update the ticket via email. I hoped my feedback might reach someone that could make this improvement to the partner experience, but it's taking longer than expected. Has anyone else noticed this issue, or am I the only partner that finds this behavior less than ideal? On more than one occasion I have modified the HTML using the browser dev tools by changing the maxlength="80" to "maxlength="800" and didn't have any trouble adding the longer note. Has anyone else run into this challenge and used the a workaround like the one I used?Customer CUSTOMER_NAME notified of anomalous activity in Azure subscription
How do others feel about the alerts showing up in the Partner Center? We’ve detected suspicious or malicious activity in this Azure subscription. The customer of this subscription has been notified. What suspicious or malicious activity did microsoft detect you ask? An important security update is available for your Windows Server Update Services (WSUS) resource(s). That's right, there is no suspicious or malicious activity. Microsoft wants people to install an out of band security update and thought sending a notification to all azure customers was the best way to ensure that happened. Half the clients that received this alert aren't even running windows servers! Those that are running windows servers do not have the WSUS role installed. All the clients Microsoft alerted us about to suspicious activity in their subscriptions... Don't use WSUS We did have the pleasure of manually closing every single alert as "ignore" and I'm delighted to know that these alerts didn't count towards the security requirement to have an avg response time of less than 24h. I thought the partner security alerts were to notify us of critical issues microsoft detected in azure subscriptions. This, does not appear to be that. Am I missing something? thoughts?Re: What happens to Perpetual licenses when you remove a partner relationship?
Hi Matt, When I looked into this a few months ago I concluded the perpetual software is cancelled and we ended up tagging the client in the partner center to distinguish them from other clients. The links that indicated this are hiding from me today.Securing Global Administrator accounts
Hello all, According to this article: Use admin accounts only for Microsoft 365 administration. Admins should have a separate user account for their regular use of Microsoft 365 Apps, and only use their administrative account when necessary to manage accounts and devices, and while working on other admin functions. It's also a good idea to remove the Microsoft 365 license from your admin accounts so you don't have to pay for extra licenses. I should have a separate unlicensed admin account. How do I follow the above recommendation and continue to receive emails from the partner center? We have also been encouraged to use Privileged Identity Management, and use one account but only activate the admin role when needed. Does Microsoft recommend using PIM, or do they recommend using separate admin accounts? When using PIM, I only receive email sent to global administrators, when the PIM role is active. I am having trouble understanding how to follow this guidance when the admin portals do not appear to support emailing the "regular user account" of an administrator. When I asked Partner Center frontline support for clarification on this guidance I was asked to post my question here. Thanks!Re: Microsoft Fabric (Free) is missing from the CSP Price list
Hi Martin, you are correct. Per my original post jonwbstr24 wrote: The customer was not very happy about providing Microsoft billing details to purchase a free license when they never had to do this for any of their other free licenses... When I asked why Microsoft was choosing not to make this license available to partners the best answer I got was "business reasons." Is it really that complicated to allow partners to sell all free licenses? Do you have any ideas why the Partner program is forcing customers to purchase this free license direct and allowing them to purchase other free licenses through the CSP program? I was asked by the partner center frontline support team to post my feedback here and the partner center team would review it, and I'm patiently waiting for some feedback from Microsoft. While we wait, Do you think Microsoft should make this free license available through the partner program, like all the other free licenses. Or, is it completely acceptable to ask a partner client to enter credit card information buy this free license from Microsoft directly if they want it. While we're at it, do you think Microsoft should remove the "Teams Phone Resource Account" from the partner program and require those free licenses to be purchased from microsoft directly too? let me know what you think!
