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Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an application service that was polluting the Event logs constantly with appcrashes. Hoping that maybe the event logs weren't able to keep up so we had a black screen while events caught up. Grasping at straws. We started getting reports of black screens when users login to one of our AVD Host Pools. Our users are using FSLogix for profiles, but we've also seen the issue when logging via RDP with a local admin account. We tested and saw similar results where you login, FSLogix Prompt goes by, then to Preparing Windows, then black screen. In a normal login, this black screen will last 10-20 seconds before desktop comes available and user can begin their session. With this issue, we were seeing black screens that just stayed there until you forced a logout of your account. We saw some profile issues with the VMs in the pool appearing to be stuck on a VM when it should be removed upon logoff with FSLogix and we saw some stuck local_username FSLogix profiles still in the users folder. Instead of finding the needle in a haystack, we spun up a new group of VMs and put the others in drain mode / excluded. With the new VMs, logins from RD Client were working fine yesterday afternoon, evening and this AM. But later in the morning, we saw some issues with users getting a black screen lasting 90 sec - 2 min before desktop loaded in. I had it happen to me when logging in, but it seemed to go away once I tried a couple more times. I even directly RDPd into the host that I had the 2 min black screen for me and was able to get in quickly. So issue appears to still be showing, but not as bad. We looked in event logs and saw that one particular application - the Aspen Multicase Web service was polluting the service event logs with appcrash errors every few seconds. So we've disabled that application service on all the VMs in the pool and logins have been normal since. We read event logs that were event 4625 (failed login) but the event said event logs couldn't keep up and needed to stop duplicate events...so we were thinking that this service was constantly writing to event logs, could the slow logins happen when the service is trying to run, failing and writing to event logs. the logs wouldn't be able to write the login info. But every other change we made things seem fine afterward for a while, but then the black screen will come back for at least 90sec - 2 min. Any suggestions on things we can try / look at that could be causing this?JPlendoNov 06, 2024Brass Contributor67KViews9likes265CommentsWindows App for Mac feedback link broken
The feedback link in the Help menu of the Windows App for Mac points to https://techcommunity.microsoft.com/t5/forums/postpage/board-id/AzureVirtualDesktop which gives a Page Not Found error. Version 11.0.4 (2396) macOS Sonoma 14.6.1Ron_CarrollNov 06, 2024Copper Contributor4Views0likes0CommentsWindows App for Mac Favorites can't be arranged
The Favorites list in Windows App for Mac stay in a single line which means you cannot have more than a screen width's number of favorites. They cannot be arranged the same way you can on the Devices tab. Version 11.0.4 (2396) Mac OSX Sonoma 14.6.1Ron_CarrollNov 06, 2024Copper Contributor2Views0likes0CommentsFile Explorer is slow when traversing files synced with OneDrive
Hello team, I have this customer who have this AVD deployment in production, they are managing with Nerdio and they recently move their storages to Azure NetApp. Event with this very optimized environment they are facing one specific issue with the OneDrive synced folders. They created this video that explains the issue in details. They also opened a support ticket, but they didn't help with this issue. They are facing that for a while and they are asking for more assistance. If anyone could have any clue would be great! A video demonstrating the issue can be found here: https://rivier.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=203b5b74-07d9-4ec1-8da0-b02a015a0e18(the demonstration starts at the 2m10s mark). Thank you!sandrocpereiraNov 06, 2024Microsoft7.3KViews2likes56CommentsAzure Virtual Desktop - Problems Attempting Locked down Exam Environment
I am attempting to build an Azure Virtual Desktop that will be used for an Exam Environment. The physical workstations are thin clients that auto-direct to RDP and access our AVD environment. Using a Windows11+Office365 image, I created a basic image. I added shortcuts to the desktop (Word, Excel, PowerPoint, a web shortcut) I want a non-persistent desktop that does not pull any information from a user's account. Not OneDrive, not Teams, no roaming files. It will pass-through the user's credentials for obtaining a Office license and nothing more. All internet will be blocked, and only a couple of sites will be accessed. All lockdown settings are handled through GPO (GPO settings File). **not shown in the file is the usage of Teams where I used a fake tenant ID so it was impossible to load\link MSTeams. But to block OneDrive as indicated in the file, I did use the correct tenant ID. Does it work? Yes. But it has issues loading up. When you attempt to sign in, it will take exactly 10min 'Preparing Windows'. Once this completes, in the bottom left corner is a minimized DOS window. When you restore this window it shows it's attempting to run UsrLogon.cmd but has the error"The command prompt has been disabled by your administrator. Press any key to continue...", which when done takes you to the desktop. Lastly, the weblink is created for the student to upload their exam to our CRM when completed. When you access this weblink it opens with "Welcome-new-device is blocked" and you have to use TaskManager to kill Edge, and then restart it so it will then properly access the CRM site. While this does work as intended once you get to this point, it's an unnecessary delay. Especially when attempting to take an exam. I need help trying to identify those (3) problems; - Why is it taking 10 minutes to prepare windows, and how do you make it stop doing that? - Why is the usrlogon.cmd failing to run (and I don't appear to need it, so how to stop it completely?) - What GPO did I miss with Edge to not have that 'welcome new device\user' to appear and just load the website I want.jlindemannNov 04, 2024Copper Contributor215Views0likes3CommentsAVD - prevent saving user credentials
I'm using Azure Virtual Desktop with the Remote Desktop client on my Windows machine. I want to prevent the password from being saved when I'm logging in to Azure Virtual Desktop. I found this group policy do not allow passwords to be saved in Remote Desktop Connection Client. But this seems not to apply to the new Remote Desktop Client. Is there something similar for the version im using ? The only thing I can think of for now is that I could unsubscribe from the workspaces at the end of the day or reset. But that's notsuitable at all and very inconvenient.LeonardSchwenkNov 02, 2024Copper Contributor1.5KViews0likes3CommentsVirtual Channel stop working after reconnect Virtual Desktop due to client power sleep and resume
Hi, I am using Remote Desktop client for Windows (1.2.5800.0 x64 msi) toconnect toWindows 365Virtual Desktop to test a custom Virtual channel plugin, it works good on normal connection, able to read/write betweenclient andVirtual Desktop, but itstop working after reconnect Virtual Desktop due to client power sleep and resume.Virtual channel plugin get aCHANNEL_EVENT_TERMINATED event and never come back. Anyone has similar issue?cb-2000Nov 01, 2024Copper Contributor159Views0likes3CommentsActive OneDrive makes whole environment 'sluggish'
Our client is using AVD for about 5 weeks in 'production' now. It is a smaller company with about 40 users. We have 6 VM's in AVD (D4s_v5) in use at the moment. We have tried D8s_v5 without any improvement. But we see memory and cpu usage at high levels most of the time with OneDrive at the top of the processes. Every server feels sluggish at the moment. Starting Excel takes about 30-40 seconds, Word about the same time. Opening a Word document takes about 20-25 seconds to open and opening folders from the right pane (yes only the right pane) in explorer takes abount 7-15 seconds per folder. All those folders are folders from SharePoint document libraries. It doens't matter if a folder is fully synced with the server or it isn't. We are using FSlogic with profiles stored on azure. I was reading a blog of Christian Brinkhoff about almost the same kind of issues but can't really pinpoint the exact cause or find a solution for this issue. Can you help me out?EBRIN2233Nov 01, 2024Copper Contributor10KViews1like48CommentsQuestion about profiles with FS Logix
Hi, We have been using AVD for some time now but we have been experiencing some inconsistencies with the way profiles are created and managed on the session hosts. Originally when a user logged in they would have the "roaming" profile copied to C:\Users\username and have another temporary folder C:\Users\local_username created. Upon logout the "local_username" folder is removed. I have another server in the host pool where no "local_username" folder is created, but the C:\Users\username remains. Everything seems to work ok though. I have introduced a new server into the pool ( due to Teams issues on a previous host ) , built from a MS supplied AVD image. For this server the C:\Users\username folder is created and removed on each login. As a result we have slow logins as the profile is copied back and forth upon every login. My question is what it the correct behaviour and am I misconfiguring FSLogix somehow for the newly introduced session host ?VictorG255Oct 31, 2024Copper Contributor249Views0likes4CommentsRemote app windows like outlook in azure virtual desktop are not displaying on screen correctly
For the past few weeks users have had issues with new pop up windows in office apps not displaying on screen. This is mostly in the remote app view. For instance I can be looking at my inbox in outlook via azure virtual desktop remote app and double click on an email to pop it out or reply and the new window displays on screen but does not display correctly or respond correctly. You need to shift+right click on the window on the taskbar and restore it or windows key+arrow key to display correctly. We have this issue pretty consistently with other apps as well. I added a snip of what it looks like. The window does appear on screen as if its there but you cant interact with it and the right portion of the window is cut off.jholmquistOct 30, 2024Copper Contributor437Views0likes5Comments
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