Forum Discussion
Mouse pointer disappearing over Word/Excel/Outlook in AVD
Hi
We are seeing a strange issue on a bunch of session hosts where user over certain apps cannot see the mouse pointer in their full screen AVD sessions.
Session hosts are running Windows 10 22H2 up to date (well to February B week release); user client up to date, I am not aware we had user ever report this prior to completely rebuilding a new host pool last autumn for the AppReadiness crashing issues.
From what we can tell this only seem to happen with Microsoft Excel, Word and the Outlook compose window, the mouse pointer basically becomes transparent as you can't see it so it makes it hard to select text or cells accurately.
Clients are mostly a mix of HP and Lenovo PCs micro PCs running Windows 10 22H2 and Windows 11 23H2 Enterprise on Intel 8th to 12th Gen CPUs and AMD Ryzen Pro CPUs with integrated graphics.
Does anyone else see this or any ideas what might be causing it?
We had the exact same issue.
Fixed by enabling the setting under Colour Management.
Would suggest this:
Update Graphics Drivers:
- Ensure that all client machines have the latest graphics drivers installed.
Disable Hardware Graphics Acceleration in Office Apps:
- Open any Office app (e.g., Word or Excel).
- Go to File > Options > Advanced > Display.
- Check the box for Disable hardware graphics acceleration and restart the app.
Adjust RDP Settings:
- On the client machine, open the Remote Desktop Connection app.
- Go to Show Options > Experience and uncheck Persistent bitmap caching.
- Under Local Resources > Mouse, ensure that pointer shadow is disabled.
Check AVD Host Pool Settings:
- Verify that the session hosts are configured correctly and that no policies are interfering with pointer visibility.
- Ensure that the session hosts are running the latest updates and patches.
Test with Different Clients:
- If possible, test the AVD sessions on different client devices or operating systems to see if the issue persists.
