Forum Discussion
Mouse pointer disappearing over Word/Excel/Outlook in AVD
Hi We are seeing a strange issue on a bunch of session hosts where user over certain apps cannot see the mouse pointer in their full screen AVD sessions. Session hosts are running Windows 10 ...
In AVD, the mouse cursor is usually drawn locally on the client side for responsiveness (so it doesn’t lag over the network).
However, certain graphics drivers (especially older AMD ones) and Windows Desktop Window Manager (DWM) compositing can cause the cursor to be mis-rendered when layered over backgrounds with similar colours (white on white).
In our case, we only found this issue in AMD chipset machines. We found this fix worked:
- Open RegEdit as Administrator
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm
3. If the key ‘OverlayTestMode’ is missing, add it as a new DWord with a value of ‘00000005’
4. Restart the machine