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Azure Virtual Desktop (Pooled) – Sessions ending unexpectedly and users stuck across session hosts
Hi, We are currently investigating an issue in an Azure Virtual Desktop (AVD) environment where users are intermittently disconnected during sign-in or are unable to reconnect to their sessions. Environment: Azure Virtual Desktop Host pool: Pooled OS: Windows 10 / Windows 11 Enterprise multi-session FSLogix enabled Client: Windows App (Remote Desktop) Error message seen by users: "Your Remote Desktop Services session has ended. The administrator has ended the session, an error occurred while the connection was being established, or a network problem occurred." What we are seeing: Users fail to connect or get disconnected shortly after login. Session hosts appear healthy and powered on. No admin-initiated logoff is taking place. Rebooting the affected session host sometimes resolves the issue, but only temporarily. Actions already taken: Restarted AVD agent services on the session hosts. Placed affected hosts in drain mode. Rebooted the VMs. What we suspect: Some users may still have active or disconnected sessions on previous session hosts, possibly combined with FSLogix profile locks, which could be preventing new sessions from starting correctly. Questions: What is the recommended way to identify which users are logged into which session hosts across a pooled host pool? Are there best practices using the Azure Portal or PowerShell to detect and clean up stuck or disconnected sessions? Has anyone seen similar behavior in pooled AVD environments with Windows 10/11 and FSLogix enabled? Any advice or pointers would be appreciated. Thanks.
Custom Script Extensions and Session Host Configuration
Currently the Custom Script Extensions functionality definable in the Session Host Configuration only allows to define a script URL. What is the intended mechanism of authentication for this solution? Currently it seems that its only possible to use an anonymous access level Blob. Defining a token within the script URL is not great due to the fact that the URL is viewable in plain text via the Azure Portal. Neither of those will satisfy. CSE configuration by the Session Host Configuration during deployment. Key vault references are used when defining credentials for domain join and local admin accounts for the Session Hosts. Would it be possible to have key vault references for CSE Storage Account Name/Key or SAS token or the possibility to define a Managed Identity instead? These can be defined when deploying the CSEs manually. Please guide me as to what the best solution would be to this topic.
Issue with AVD User Profile – FSLogix Not Recreating
Hi all, We have a user who has repeatedly reported that their settings and favorites are not loading in AVD. To troubleshoot, we deleted the user’s FSLogix profile from our storage account to allow it to recreate automatically. However, the profile is not being recreated. We are operating in a hybrid environment, and the user is part of a group assigned the Storage File Data SMB Share Elevated Contributor role. From the profile logs, we found the following error: FindFile failed for path: \\<redacted>.file.core.windows.net\userprofiles\<redacted>\Profile*.VHD (Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.) What are some likely causes and additional troubleshooting steps we should take?
RemoteApps opened in RDWeb requiring users to hit "Show Details"
When users connect to any of our remoteapps via RDWeb, they end up stuck at this "Configuring remote connection" prompt for about a full minute, unless they click "Show Details", which brings them instantly to the login screen. I surmise this may have to do with one of the following two things: 1. We have a legal disclaimer that must be dismissed with the "OK" button before proceeding with logon. 2. We use Cisco's DUO MFA. I am working on creating a test server we can publish a remoteapp from that does not meet either of these criteria and will report back. In the meantime, I have captured some logs from RDWeb that I can provide to any interested staff/developers. We are using the latest version of RDWeb at this time, 2.1.65.0.
Mouse Click Offset Issue in Azure Virtual Desktop App on Windows 11 with Dual Monitors
We are experiencing a recurring mouse misalignment issue when using the Azure Virtual Desktop (AVD) Windows App on several Windows 11 clients. The problem occurs on devices with two external monitors and affects multiple users. Environment Windows version: 10.0.26200.6899 (Windows 11, 25H2) AVD Windows App: mainly version 2.0.757.0, some clients are on slightly different versions Hardware: Windows 11 PCs with two external monitors Display settings: both monitors at 1920x1080, 100% scaling Mac users (using the AVD app) report no issues Issue description The visual mouse pointer and the actual click position become misaligned inside the AVD RemoteApp session. For example, clicking on one item may select the item below it. This appears to be a rendering or coordinate-mapping issue within AVD when running inside the Windows App. Temporary workaround Minimizing the AVD window and then maximizing it immediately resolves the issue. This refresh/redraw action realigns the pointer and click coordinates. Questions Has anyone else seen mouse click offset issues in the AVD Windows App on Windows 11 25H2 with dual-monitor configurations? Are there known fixes, configuration adjustments, or recommended workarounds beyond the minimize/maximize redraw?
AVD session host with Hybrid join
We have deployed a single and multi-session host on hybrid join. Single session host: Configured with local disk for user login and working fine for end users in Windows App. Multi-session host: Configured fslogix for multi user profile and Azure file share Configured with ADDS authentication and devices are hybrid joined. All the AVD outbound urls are whitelisted on the firewall . Both avd single and Multi-session using same vet. All the ntfs and share permissions assigned properly for avd users group and the group is in sync with Azure AD. Now when the avd end user trying to connect Multi-session host..the page is loading & connecting status for longer time , then fails to establish a avd connection. I believe all the outbound connections looks good and fslogix side as well.. Is there any other settings we need to look into it..kindly share you opinions..thanksWindows App External Keyboard Issues, Android Galaxy S10 Ultra Tablet
I am experiencing a few abnormal issues that I'd like to raise for awareness. Not major, as I'm sure I can find workarounds and get used to it but they are inconvenient for me. And I believe this might be related to the Samsung Android One UI 8.0 update that pushed to my tablet earlier this week as that is the biggest change that happened before I started experiencing this. For one, I used to be able to press the Cmd button on my external keyboard, by default no special config or setup was needed, and the windows menu would appear when remoted into a machine via the windows app. Now it backs me out of the app and takes me to the Android home screen. Also, the control, shift, arrow keys and control z features (for continuous selecting and undoing) do not work as before. It seems that after 2 arrow key presses the text will no longer be selected and the cursor for the arrow key will just move, even if control and shift are still held down. Similarly with control z, I can only undo one item, then with control still held if I press z it will just input the z key over and over. Any assistance is appreciated. I can provide more clarity if needed.
