csp

209 Topics

Renew CSP subscription
Hi everyone, I have a question regarding a CSP subscription renewal. I work for a company that is not a Microsoft partner. Previously, we worked with a partner from whom we purchased Microsoft Dynamics 365 FO and some other licenses. We recently received an email from this former partner stating that we need to renew a CSP subscription. For your information, we are a customer, not a partner. Could you please clarify whether this CSP subscription is something we need to renew ourselves, or if this is the responsibility of the partner? I would also appreciate your advice, as I am concerned this might not be legitimate. Please correct me if I am wrong. Best regards,
max2626
Feb 13, 2026 Place Cloud Solution Provider (CSP) partners
83Views
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Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.
Vinaysharma3016
Feb 13, 2026 Place Cloud Solution Provider (CSP) partners
175Views
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4Comments
URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexplained and unwarranted termination notice, and the 30-day clock is running. This directly impacts our mutual customers and if not resolved ASAP. What Happened January 29, 2026: We received a 30-day termination notice stating we have not met CSP direct bill eligibility requirements. We are indeed compliant and believe this is an error. We provided evidence of compliance to Support and GetHelp several times, but no one has been able to identify what requirement we allegedly fail to meet or propose a solution. They continually say they are working on the issue and will get back to us in a couple days. Notably, we did not receive a 90-day or 60-day advance notice as required by Microsoft's documented process for at risk Direct Sell partners. We confirmed via Exchange message trace that no related emails were received in the prior 90 days. January 20: Nine days before the notice, we began receiving Error 715-123220 preventing us from adding new customers in Partner Center, suggesting our capabilities were already restricted before we were even notified. Tickets Needing Escalation #1 — GetHelp #11414107 / Support Request #2602030010000038 CSP Direct Bill termination notice. No substantive response beyond "we are working on it." #2 — GetHelp #11412447 / Support Request #2601200010001797 Error 715-123220 preventing new customer additions since January 20. Same status. Microsoft, please help: We request these tickets be escalated to the appropriate CSP or Legal team for immediate review and to stop the termination process ASAP. Any Microsoft staff who can assist — we would be deeply grateful! Thank you, sincerely. Shay
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ShayD
Feb 10, 2026 Place Cloud Solution Provider (CSP) partners
112Views
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3Comments
Duplicate functionality due to added functionality (1st of July)
In July additional functionality will be added to several Microsoft products, in this case I have a customer that currently has Microsoft 365 E3 and a separate Defender for Office 365 Plan 1 license. Both licenses will be renewed on the 31st of march, therefore an annual subscription until 30th of march 2027. In July the functionality of de Defender for Office 365 Plan 1 will become part of the Microsoft 365 E3 plan. Will it be possible to cancel the remaining months of the Defender for Office 365 Plan 1 license or do we need to accommodate for this and change the Defender for Office license to monthly and then cancel the subscription the 1st of July?
Pascal3
Feb 04, 2026 Place Cloud Solution Provider (CSP) partners
106Views
3likes
6Comments
Number of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!
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ImperialGG
Feb 03, 2026 Place Cloud Solution Provider (CSP) partners
128Views
1like
5Comments
ICYMI | Upcoming CSP events!
Upcoming events Be sure to register for the latest upcoming digital and in-person events in AI Business Solutions. January 22 (New York) – AI Tour for Partners January 27-29 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 27-29 (Americas) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (Asia) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 29 – CSP Partner Hour February 3-4 (Brazil) – Implementing D365 Contact Center February 3-4 (Asia) – Agent-Powered Business Processes Automation February 4-5 (EMEA) – Agent-Powered Business Processes Automation February 4-5 (Americas) – Agent-Powered Business Processes Automation February 9 (EMEA) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (Americas) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (EMEA) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 10 (São Paulo) – AI Tour for Partners February 11 (Americas) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 26 (London) – AI Tour for Partners March 10 (Paris) – AI Tour for Partners March 17-19 (San Diego) – AI Agent and Copilot Summit NA March 24 (Seoul) – AI Tour for Partners April 8 (Tokyo) – AI Tour for Partners April 20 (Sydney) – AI Tour for Partners May 5 (Zurich) – AI Tour for Partners On-demand digital events ICYMI – Access content from recent digital events on demand! Scale with Cloud and AI Endpoints Partner Sales Bootcamp Agentic AI + Copilot, Partner Skills Accelerator CSP Marketing Moment Episode 6: Maximize Microsoft 365 Renewals: Upsell with AI and Security value Level Up CSP Copilot and Agents Q2 Sales and Technical Bootcamps
JillArmourMicrosoft
Jan 20, 2026 Place Cloud Solution Provider (CSP) partners
78Views
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CSP digital events
Now on demand: CSP Marketing Moment Episode 6 – Maximize Microsoft 365 Renewals: Upsell with AI and Security Value If you missed the latest CSP Marketing Moment event, you’ll want to catch it on demand. Learn about Copilot Business and how to turn Microsoft 365 renewals into strategic upsell moments by positioning Business Premium, E3, and E5 as the foundation for security and Copilot readiness. You’ll learn how to build a go-to-market plan that drives adoption and monetization across Microsoft 365 Copilot, Copilot Chat, and agentic solutions. Register and watch the latest CSP Marketing Moment recording on demand Register for upcoming Level Up CSP bootcamps: February 9, 10, and 11 Level up your expertise with our dynamic sales and technical bootcamps! Master upsell strategies for Microsoft 365 renewals and craft a winning GTM plan across Microsoft 365 Copilot, Copilot Chat, agents, and more. Dive into hero scenarios, flexible licensing, and live multi-agent demos while exploring the latest on Microsoft 365 Copilot Business. Plus, get hands-on with security, compliance, and automation - connecting productivity with AI-powered processes to accelerate growth. Select your time zone and register for the February Level Up CSP technical and sales bootcamps Explore the complete Level Up CSP events calendar Check out the January 29 quarterly Business Applications CSP Partner Hour Curious about what’s new for partners in the Business Applications CSP space? Join us on January 29 to get the latest news about promotions, assets, and program updates to help you accelerate growth. Register for the January 29 CSP Partner Hour now Bookmark the Scale Business Operations with AI page on the new Partner Hub to check the latest content, including partner practice building and GTM resources
JillArmourMicrosoft
Jan 20, 2026 Place Cloud Solution Provider (CSP) partners
77Views
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0Comments
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
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RedWindow
Jan 14, 2026 Place Cloud Solution Provider (CSP) partners
9.3KViews
7likes
40Comments
Can't Access Download Resources https://cloudpartners.transform.microsoft.com/
Hi I'm currently having trouble downloading Solution Play from the link https://cloudpartners.transform.microsoft.com. I'm not sure what happened or if the link has changed. https://cloudpartners.transform.microsoft.com
namlovely201180
Jan 12, 2026 Place Cloud Solution Provider (CSP) partners
35Views
2likes
0Comments
CSP Promotion Exception Request
We're having trouble claiming a promotion for a customer. Partner support says our PDM needs to submit an exception request. However, we haven't been assigned a PDM. How can we resolve this? Our CSAM doesn't seem to know either. Does anyone have any ideas?
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seth
Jan 09, 2026 Place Cloud Solution Provider (CSP) partners
195Views
0likes
5Comments