Forum Discussion
Issues with Account Verification and Revoked Partner Status
Hello everyone,
Since July 30th, I have been struggling to resolve an issue with account verification in Microsoft Partner Center and to restore my partner status. Here's a summary of the problem:
- In April, I successfully completed the verification process by submitting all the required documents to confirm my domain ownership. The documents met all the criteria, including the 12-month validity requirement.
- On July 30th, my developer status was revoked without any explanation. I have requested clarification several times, but each time I only received requests to resubmit the same documents I had already provided.
- I resubmitted the documents on August 8th, but I still haven't received any constructive response, just automated messages.
- Recently, I received a message saying that several attempts to verify my information were unsuccessful, and the process was closed. This could result in my relationship with Microsoft being terminated within 30 days.
My team has spent a year learning the Graph API and developing our Outlook application, and now it seems we won’t be able to publish it due to unclear verification issues.
Could someone please advise if there is a way to expedite the resolution of this problem? I have submitted all the required documents and met the necessary criteria, yet I continue to face rejections.
Here are my support ticket numbers for reference:
- 2404250040003907
- 2409030040003632
- 2408210040001904
- 2409060040005012
I would greatly appreciate any help or advice on how to proceed.
Thank you!
- Hi everyone,
I wanted to update you all that my developer status has finally been restored. I'm not entirely sure what specifically fixed the issue, but here’s what I did before the status was restored:
I rechecked and updated the contact email in the Whois information (it now belongs to the domain name of my tenant).
I updated the Publisher Name in the "Legal Information" tab on the Microsoft Partner Center, changing it from the project name to the official legal name of my company.
I’m not sure if these actions directly contributed to the resolution, but I hope this advice might help some of you who are still facing the same verification issues. Best of luck with finalizing your domain verification procedures, and I hope you can get it sorted soon!
Feel free to reach out if you need any further details.
Best regards,
Chiril Codreanu
- Hi everyone,
I wanted to update you all that my developer status has finally been restored. I'm not entirely sure what specifically fixed the issue, but here’s what I did before the status was restored:
I rechecked and updated the contact email in the Whois information (it now belongs to the domain name of my tenant).
I updated the Publisher Name in the "Legal Information" tab on the Microsoft Partner Center, changing it from the project name to the official legal name of my company.
I’m not sure if these actions directly contributed to the resolution, but I hope this advice might help some of you who are still facing the same verification issues. Best of luck with finalizing your domain verification procedures, and I hope you can get it sorted soon!
Feel free to reach out if you need any further details.
Best regards,
Chiril CodreanuThank you for the update! I'm glad you were able to solve your issue!
Unfortunately, even if we changed the legal info and the domain name owner, our issue is that we cannot fix anything in the Partner Center as it has locked us out. That little blue button that says "Fix Now" is gone. But, I am finally talking to someone who may be able to reset the process.
I have spent two or three days doing almost nothing but this.... it's kind of crazy!I hope your issue has been resolved now. Like others, we are also experiencing the same issue. Please let us know how we can contact the vetting team. We have raised multiple requests, but there has been no response.
Any suggestions would be greatly appreciated.
Thanks,
Sreekanth
We are having the exact same issue! We cannot get the system to verify the identity and have now been locked out from submitting documents, or appealing the issue, etc. We have submitted 7 support tickets and all but one have been closed without resolution! We have been trying desperately to get help for weeks now and still nothing!
The process suggested by Jill Armour from Microsoft isn't an option as there is no "Fix now" button -- it has disappeared.
We were told to go to the Microsoft office to get help but there isn't an office near us as they closed a year ago even though the Microsoft website shows it as an active location today.
Current open ticket is: 2409040040010697
Some of our past tickets are:
2408260040013225
2408210040013366
2408230040007835
2408300040006198
We've been told that we should have an Account Manager but we don't know who that is and we don't know how to find out.
We REALLY need help with this issue. Please!
#aka.ms/asfp
- I'm really sorry to hear you're facing the same issue. It’s incredibly frustrating to be stuck in this loop with no clear solution, especially after investing so much time. I completely understand the struggle with the verification process. I’ve also been through multiple support tickets without resolution, and it’s really concerning that we're both dealing with closed tickets and no further assistance.
Let’s hope that by sharing our cases and tickets, we can get some clarity or at least bring more attention to this ongoing issue.
If you find any solution or if someone reaches out to help you, please do share. I'll do the same.
Here are my open tickets for reference:
2404250040003907
2409030040003632
2408210040001904
2409060040005012
Let’s stay in touch and keep pushing for a resolution.Very frustrating! We have 5 people working on this almost full time as this has a drastic impact on our business!
I will certainly keep you informed. At this point we are trying to reach out to everyone we can that works at Microsoft to see if we can get the right kind of help...
I guess we're not the only ones here. A generic response with your documentation doesn't meet the request doesn't help if you don't say what isn't met. I'm on my 5th go around this morning (I'm on tickets now) - begging the same guy on my ticket to tell me what the issue is with the documentation so I can fix it. Lost access to my partner portal but still have a partner manager that I'm adding to the responses to the ticket.
For all of the positives of the program - loosing partners for this is pretty inexcusable.
- JillArmourMicrosoft
Community Manager
ccodreanu sounds like you may have to appeal your rejected account to move forward.
What kind of messaging did support send you?
JillArmourMicrosoft
Thank you for your response.The issue is that I’ve submitted the required documents multiple times and am familiar with the process of replying on the MPC and uploading documents. Despite this, after several unsuccessful attempts to verify my account, I received the following message:
We tried to verify your Partner Center profile SellerId 87683940 information but were unable to do so.
We’re unable to verify your profile information and give you full access to Partner Center.
After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification.
Failure to complete the verification process within 30 days may result in termination of your relationship with Microsoft.I’m concerned that my attempts to resolve the issue may lead to termination of my account, despite following the instructions and resubmitting documents multiple times.
We got locked out after multiple attempts to submit the documents. We really need someone to unlock the account so we can do the appeal or verify the identity so we can move on.
JillArmourMicrosoftI can't get over the vetting process as well. My button "Fix now" is gone, because I was trying to explain I needed to change a legal name, and I never was able to edit the legal name despite being a global admin. Please advise!
Can someone help me? I can not enroll in Xbox and PC Gaming. I got the message below. Microsoft refuses all my payments to enroll. What i have missed here?
