Forum Discussion
ccodreanu
Sep 06, 2024Brass Contributor
Issues with Account Verification and Revoked Partner Status
Hello everyone, Since July 30th, I have been struggling to resolve an issue with account verification in Microsoft Partner Center and to restore my partner status. Here's a summary of the problem: ...
- Sep 11, 2024Hi everyone,
I wanted to update you all that my developer status has finally been restored. I'm not entirely sure what specifically fixed the issue, but here’s what I did before the status was restored:
I rechecked and updated the contact email in the Whois information (it now belongs to the domain name of my tenant).
I updated the Publisher Name in the "Legal Information" tab on the Microsoft Partner Center, changing it from the project name to the official legal name of my company.
I’m not sure if these actions directly contributed to the resolution, but I hope this advice might help some of you who are still facing the same verification issues. Best of luck with finalizing your domain verification procedures, and I hope you can get it sorted soon!
Feel free to reach out if you need any further details.
Best regards,
Chiril Codreanu
hethachelin
Sep 11, 2024Copper Contributor
Thank you for the update! I'm glad you were able to solve your issue!
Unfortunately, even if we changed the legal info and the domain name owner, our issue is that we cannot fix anything in the Partner Center as it has locked us out. That little blue button that says "Fix Now" is gone. But, I am finally talking to someone who may be able to reset the process.
I have spent two or three days doing almost nothing but this.... it's kind of crazy!
SreekanthK100
Oct 08, 2024Copper Contributor
I hope your issue has been resolved now. Like others, we are also experiencing the same issue. Please let us know how we can contact the vetting team. We have raised multiple requests, but there has been no response.
Any suggestions would be greatly appreciated.
Thanks,
Sreekanth
- psexstoneJan 10, 2025Copper Contributor
i have the same dreaded issue, after uploading 11 documents im now blocked from continuing with the "After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification."
I have learnt everything has to match, a single comma or spelling error will end up getting you rejected, domain name details (privcy hidden details will block you), domain purchase invoices, web hosting purchase & registration. Building lease information, Bank Account information, Tax depart me address information and business/persons name information etc ALL HAVE TO MATCH. bob tony smith, vs Bob T Smith at 25 domain Road, vs 25 Domain Road.. so many difference in those!! will all cause rejection
SHAME on microsoft no contact details no information/support to resolve.
I even opened 2 support cases, both were closed without comment, i reopned asking for information and they were closed again without comment.
you also cannot open up a new mpn id on another new tenant and it will be blocked by domain name/user name/phone number and address is reused from the first failed tenant verification (i tried!)
- hethachelinOct 08, 2024Copper Contributor
We were able to resolve our issue, but we literally contacted everyone we knew at Microsoft and finally someone put us in touch with the right person who was able to resolve the issue for us in one day. Right at the deadline.
- alphatango369Oct 22, 2024Copper ContributorI am also facing this issue. Please share the contact information with me, as I cannot get through the support barrier.
I haven't even been able to start email verification, as I was immediately blocked when signing up for the partner agreement.- OsipBurOct 22, 2024Copper Contributor
alphatango369 Who founded the right way to solve this issue, please please help. This is one of the most frustrating processes that we faced during the whole collaboration with Microsoft. We have the app already build and clients waiting for it.
- GBRRROct 09, 2024Copper Contributorcan you share mode details please?
- GBRRROct 08, 2024Copper Contributorsame here, I see this verification problem lead to CSP status suspension.
anyone found solution?- psexstoneJan 10, 2025Copper Contributor
microsoft support, for partners, on their portal.. has ZERO support contact ability to resolve and there are hundred of business here affected, yet a person with office can ring support.
When will microsoft take this seriously MPN microsoft PARNTER network. should rise up and throttle them!, i cant even BUY support to log a ticket to resolve this.
i am trying to contact the two indirect provider whosalers i have accounts with, i was setting up for CSP through them and hope they can assist in contacting microsoft