Forum Discussion
Issues with Account Verification and Revoked Partner Status
- Hi everyone,
I wanted to update you all that my developer status has finally been restored. I'm not entirely sure what specifically fixed the issue, but here’s what I did before the status was restored:
I rechecked and updated the contact email in the Whois information (it now belongs to the domain name of my tenant).
I updated the Publisher Name in the "Legal Information" tab on the Microsoft Partner Center, changing it from the project name to the official legal name of my company.
I’m not sure if these actions directly contributed to the resolution, but I hope this advice might help some of you who are still facing the same verification issues. Best of luck with finalizing your domain verification procedures, and I hope you can get it sorted soon!
Feel free to reach out if you need any further details.
Best regards,
Chiril Codreanu
We are having the exact same issue! We cannot get the system to verify the identity and have now been locked out from submitting documents, or appealing the issue, etc. We have submitted 7 support tickets and all but one have been closed without resolution! We have been trying desperately to get help for weeks now and still nothing!
The process suggested by Jill Armour from Microsoft isn't an option as there is no "Fix now" button -- it has disappeared.
We were told to go to the Microsoft office to get help but there isn't an office near us as they closed a year ago even though the Microsoft website shows it as an active location today.
Current open ticket is: 2409040040010697
Some of our past tickets are:
2408260040013225
2408210040013366
2408230040007835
2408300040006198
We've been told that we should have an Account Manager but we don't know who that is and we don't know how to find out.
We REALLY need help with this issue. Please!
#aka.ms/asfp
Let’s hope that by sharing our cases and tickets, we can get some clarity or at least bring more attention to this ongoing issue.
If you find any solution or if someone reaches out to help you, please do share. I'll do the same.
Here are my open tickets for reference:
2404250040003907
2409030040003632
2408210040001904
2409060040005012
Let’s stay in touch and keep pushing for a resolution.