Forum Discussion
Connected Accounts, sending a reply or sends as the connected account the email stopped working
we have a business o365 account. I am admin. I create tickets via our admin portal. They call me.
I can call in and if i do i call 800-636-7914 (concierge line)
The connected account feature is for all practical purposes gone.
The configuration that i have used for years and worked for our users very well is now permanently non functional as it depended on connected accounts. The most important feature connected accounts provided was autoreply to set the From field on a reply when that was to a email associated with a connected account.
Each of the connected accounts was connected to a single purpose O365 shared mailbox. This has send as / on behalf of permissions. The user can manually set the from field but they routinely forget. Is there any feature / config or other setting that can auto set the from field on an reply?
Hi Edward,
it looks like only third-party tools/services could fit your requirements - no native method.
Regards,
Victor Ivanidze
