Office 365 update does not recognize Outlook account, gives multiple prompts

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New Contributor

I just followed a prompt today (9/16) to update my office 365 account, and it caused my outlook account to go haywire.  I get multiple prompts to update my password on one of my gmail accounts (not the default) and no matter what I do (re-enter the password, for example) the prompt keeps appearing.    Please help.  I remember this problem from several years ago, before I had office 365, but I can't find information on how to fix it. 

1 Reply
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Have you increased the security on your gmail account?

You need to ensure you allow less secure apps and you may need to clear the captcha

https://myaccount.google.com/lesssecureapps 

https://accounts.google.com/DisplayUnlockCaptcha

 

Check you are using the correct IMAP & SMTP addresses -  imap.googlemail.com and smtp.googlemail.com

 

I have also seen similar fixed with a new mail profile.