We have Calling Plans for our users and they can dial international just fine if they use 011xxxxxxxxxx or even just the country code and number.
However, if they receive a voicemail or missed call from an international number, the email message received shows the number in the format of +1011xxxxxxxxx. If they click the link to dial the number, it doesn't work. We opened up a ticket with Support, but didn't get anywhere. Is there a way to modify the dial plan so it could replace the +1011 with +011?