Dialing international from Skype for Business from voicemail emails not working

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We have Calling Plans for our users and they can dial international just fine if they use 011xxxxxxxxxx or even just the country code and number.

 

However, if they receive a voicemail or missed call from an international number, the email message received shows the number in the format of +1011xxxxxxxxx.  If they click the link to dial the number, it doesn't work.  We opened up a ticket with Support, but didn't get anywhere.   Is there a way to modify the dial plan so it could replace the +1011 with +011? 

 

This what I'm trying...  

 

$NR3=New-CsVoiceNormalizationRule -identity Global/INT-1 -description "Remove 1 from Int" -pattern '^1011(\d+)$' -translation '011$1' -InMemory -IsInternalExtension $false

 

get-cseffectivetenantdialplan -identity email@tenant.com | test-cseffectivetenantdialplan -dia
lednumber 101144161234567


RunspaceId : xxxxxx-xxxxx
TranslatedNumber : 01144161234567
MatchingRule : Description=Remove 1
from Int;Pattern=^1011(\d+)$;Translation=011$1;Name=INT-1;IsInternalExtension=False

 

If I use the pattern of ^+1011, it doesn't find it...  If I dial 1011xxxxx, I get a diagnostic message saying the call can't be completed as dialed.

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