08-08-2020 12:04 PM
08-08-2020 12:04 PM
im about to need to use teams for work but the desktop app wont let my webcam work.
The issue is only in the desktop app. it works with any other app and in the teams web version.
Tried every possible fix and nothing worked.
The od part is that if i go in the settings - devices - it will show the webcam.
when i do a test call or i go in say calendar and start a meeting it will not detect webcam and if i return to settings at that point it will have disappeared in the settings and simply not find any camera.
It will also start working if i turn off the permission for it and back on but will disappear as soon as i try to do a test call or enter a meeting.
Test call attempt
camera not detected
camera gone from settings
08-08-2020 12:11 PM
08-08-2020 12:28 PM
unfortunately it did not work. @Christopher Hoard
seemed like it wanted to work during first test call but no image appears even though it said webcam was on.
When i tried a second test call it started doing the same issue has before.
08-08-2020 12:33 PM
08-08-2020 12:39 PM
08-08-2020 12:57 PM
i have streaming software like obs and the camera works everywhere else except in the desktop app of teams. i think its a app issue at this point since nothing works.
i have resigned myself to using the android app for the times i will need the camera. (or will use the web version. camera works fine on the web version.)
thanks for the help though. much appreciated.
will keep trying tips of people and hopefully something sometime will work haha
08-08-2020 01:01 PM
08-08-2020 01:07 PM
yes it shows in pre-meeting. its once I hit that join button it disappears/crashes
08-08-2020 01:11 PM
08-08-2020 01:19 PM
obs virtualcam is a step forward. it detects it but i have a black screen. got to figure that part out.
don't think the virtual cam is actually using webcam since webcam light isn't on. ill troubleshoot and see if i can fix that.
08-08-2020 01:23 PM
08-08-2020 01:29 PM
now obs not detecting camera since i downloaded virtualcam lol.
08-08-2020 01:33 PM
08-08-2020 01:42 PM
not working. had enough for today, been at it for hours.
ill figure out obs tomorrow. worked for 1 second but then it started being pig headed again.
pcs sometimes i swear lol.
thanks for the help up to here, ill keep you posted on what happens tomorrow.
09-21-2020 09:05 AM - edited 09-21-2020 09:11 AM
Yes I have a similar issue with a laptop user, integrated and USB camera do not work on Teams, we will test on Edge and Chrome, this is not a user profile issue since another account logged in and same problem, GPO discarded since camera works on WebEx, Skype and Zoom without any issues, it´s a 1909 build. BIOS and drivers were updated as well as first step.