We have a user who doesn't work properly when in a group chat. Instead of showing his profile image or his initials, it just goes to a gray box. When he fist starts talking, it flickers with his profile picture for a second but then just goes gray. Anyone have any idea what might cause this?
He can talk and participate in the call just fine, it just doesn't show anything about who he is unless you hover on his area so it shows his name at the bottom.