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USB plug of the "Logitech Group" will cause Teams to freeze on macOS Catalina

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fsauve
Visitor

Hi peeps,

 

I'm going through a weird issue on macOS Catalina. People in my business use teams to collaborate and attend meetings with their Windows and macOS laptop in a conference room (Big TV and sound system). There is a microphone and speaker accessible from a usb cable. The issue is that as soon anyone connect that logitech system to their Mac it will complete freeze Microsoft Teams. The way to escape ? Force quit the app. The Mac will still work properly even if Teams completly unresponsive. 

 

Reading on forums I see that people where having that kind of troubles on macOS Catalina beta but I can't believe macOS users are still stuck with that similar issue. 

 

Privacy access to cameras, microphones and screen sharing are not the issue on that case.

 

Thanks !

 

UPDATE : Freeze will occur each time I plug in our "Logitech Group". Seems to be working fine if customer wait 1 min and 34 sec before being able to use Teams again. it's always 1min34sec for it to work. 

6 Replies
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@fsauve 

Hi, we have the same issue for about two month now. Here you can read a bit more. What we know so far: https://support.logi.com/hc/en-us/community/posts/360037571873-Logitech-Group-crashes-Microsoft-Team... 

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have same issue have tried across multiple Mac devices (laptops/newer/older hardware). Teams is now worthless with Logitech camera's on Catalina. The only solution we are finding is downgrade the OS. We are NOT seeing any response now matter how long we've waited (tried waiting 30 minutes teams remains frozen). @fsauve 

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@fsauve  We are experiencing the same issues

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@magnusjenssen et al.

Same error here also, even with High Sierra and Mojave. We had a meeting with Microsoft support yesterday. They know about the issue. However they are not focusing on it. Instead they are focusing on the way Teams autoupdates for Mac. When this is solved we will be able to downgrade to a working version as a workaround. We will therefore not be able to take advantage of the new features or security updates in the latest version. On this page Microsoft states that Logitech Group is a certified product for Teams https://docs.microsoft.com/sv-se/MicrosoftTeams/rooms/requirements

I asked Microsoft to post an official statement. Hopefully we will se that soon.

 

Magnus

 

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@fsauve 

This also happening on a sennheiser bluetooth dongle i was using.

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