Forum Discussion

Copper Contributor

Jan 21, 2020

USB plug of the "Logitech Group" will cause Teams to freeze on macOS Catalina

Hi peeps, I'm going through a weird issue on macOS Catalina. People in my business use teams to collaborate and attend meetings with their Windows and macOS laptop in a conference room (Big TV an...

Copper Contributor

Mar 06, 2020

fsauveI think I found a sloution or Workaround. The Logitech Group provides a bluetooth function use it !

I think the issue occurs only with the cable because it's a Catalina Issue but when you connect your MacBook over bluetooth with your Logitech Group then MS Teams works without the freezing issue. I tried it and the bluetooth function is reliable and it works 🙂

Check it out. I hope my answer was useful 🙂

Ulf Lundqvist

Iron Contributor

Mar 10, 2020

And for the camera? Learn 2800 users to use bluetooth instead of plugging in USB is not an option for us. MsN_2001

MsN_2001
Copper Contributor
Mar 11, 2020
Ulf Lundqvist
The camera is connected with the Logi Group and the camera works as well. When you are connected over bluetooth with your Logi Group all devices --> (Camera, Speakers --> Logi Group) works.
Okei, yeah that is the only workaround which is working at the moment and my opinion is that working over bluetooth is a good solution but that is my opinion.
- goranjgy
  Copper Contributor
  Apr 02, 2020
  MsN_2001 How did you get the camera to work? Microphone and speaker works well over bluetooth, but I only have my FaceTime Camera available.
- mo_2020
  Copper Contributor
  Mar 11, 2020
  Hi, you could also downgrade to a older version. Then it will work until it autoupdates. You could also use the webclient i Chrome. Then it also works. But it would be nice to see a real solution coming. Here you can download a older version: https://statics.teams.microsoft.com/production-osx/1.2.00.3961/Teams_osx.pkg