10-07-2019 03:33 AM
10-07-2019 03:33 AM
I am having an issue with a users Laptop where in Teams when they receive a message with a URL link and the link isn't clickable and open a web browser, However when you send the same message gets sent to another user the link works fine.
This on a HP laptop running Windows 10 using the Chrome browser as default.
I have fixed this twice before by reinstalling Teams but I don't want to have to keep doing this. Does anyone have any ideas that can help?
Thanks in advance
10-07-2019 03:54 AM
10-07-2019 04:09 AM
Thanks for the reply. It has had me stumped!
1.) Does it work in the users web (teams.microsoft.com)/mobile client?
It does work in the web browser.
2.) Does it work by simply cleaning/re-pasting the link?
not sure what you mean by this?
3.) Does it work by textpadding the link then copy pasting it to Teams?
Or this sorry. The user can copy and past the link in the web browser and it will work fine.
4.) Is the link a 'simple' link such as 'https://www.microsoft.com' or it is copied and pasted off something like YouTube with a long URL?
Its nomally a long URL. However when I did a test send of a simple www.google.com the user still cant click it but shows as a link in the messages still!
10-07-2019 04:16 AMSolution
10-07-2019 04:38 AM
The login and out didn't work.
However using the Powershell script and clearing the cache did the job.
I fear it may happen again but fingers crossed this permanently solves the issue!
Thanks for your help, I appreciate it.
With regards to Microsoft support, do they charge for this or would they be willing to help if I needed to escalate this in the future? And how do we go about contacting them?
12-10-2020 10:56 PM - edited 12-10-2020 10:57 PM
@Christopher Hoard I have the same issue on a mobile device. One of my users has this issue on an iPhone 11. Do you have any advice for that? Or is it a reinstallation of the app that solves this? He tried to reset the app but it didn't take. It's really a fly in the ointment!