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Teams URL links not clickable
Hi, I am having an issue with a users Laptop where in Teams when they receive a message with a URL link and the link isn't clickable and open a web browser, However when you send the same message ge...
- Hi Richard,
Thanks. If it is rendering as a link in the message I would ask
1.) Does a simple log out/log in work?
2.) Does a clearing of the cache work (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache)
You said a reinstall works - but as you said a reinstall isn't a good solution and can't be expected every time - neither is clearing the cache every time if that works. My feeling is that if 1 and 2 doesn't work then it would be a ticket to support. Links should work and be clickable every time it is core functionality
Let me know how it goes
Best, Chris
Hi richard1991
Sounds bizarre considering it's working elsewhere. Could I ask
1.) Does it work in the users web (teams.microsoft.com)/mobile client?
2.) Does it work by simply cleaning/re-pasting the link?
3.) Does it work by textpadding the link then copy pasting it to Teams?
4.) Is the link a 'simple' link such as 'https://www.microsoft.com' or it is copied and pasted off something like YouTube with a long URL?
Would be interested to know more
Best, Chris
Sounds bizarre considering it's working elsewhere. Could I ask
1.) Does it work in the users web (teams.microsoft.com)/mobile client?
2.) Does it work by simply cleaning/re-pasting the link?
3.) Does it work by textpadding the link then copy pasting it to Teams?
4.) Is the link a 'simple' link such as 'https://www.microsoft.com' or it is copied and pasted off something like YouTube with a long URL?
Would be interested to know more
Best, Chris
Thanks for the reply. It has had me stumped!
1.) Does it work in the users web (teams.microsoft.com)/mobile client?
It does work in the web browser.
2.) Does it work by simply cleaning/re-pasting the link?
not sure what you mean by this?
3.) Does it work by textpadding the link then copy pasting it to Teams?
Or this sorry. The user can copy and past the link in the web browser and it will work fine.
4.) Is the link a 'simple' link such as 'https://www.microsoft.com/' or it is copied and pasted off something like YouTube with a long URL?
Its nomally a long URL. However when I did a test send of a simple http://www.google.com the user still cant click it but shows as a link in the messages still!
Thanks
Richard