Forum Discussion

richard1991

Brass Contributor

Oct 07, 2019

Solved

Teams URL links not clickable

Hi, I am having an issue with a users Laptop where in Teams when they receive a message with a URL link and the link isn't clickable and open a web browser, However when you send the same message ge...

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ChrisHoardMVP
Oct 07, 2019
Hi Richard,

Thanks. If it is rendering as a link in the message I would ask

1.) Does a simple log out/log in work?
2.) Does a clearing of the cache work (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache)

You said a reinstall works - but as you said a reinstall isn't a good solution and can't be expected every time - neither is clearing the cache every time if that works. My feeling is that if 1 and 2 doesn't work then it would be a ticket to support. Links should work and be clickable every time it is core functionality

Let me know how it goes

Best, Chris

ChrisHoardMVP

MVP

Oct 07, 2019

Hi richard1991

Sounds bizarre considering it's working elsewhere. Could I ask

1.) Does it work in the users web (teams.microsoft.com)/mobile client?
2.) Does it work by simply cleaning/re-pasting the link?
3.) Does it work by textpadding the link then copy pasting it to Teams?
4.) Is the link a 'simple' link such as 'https://www.microsoft.com' or it is copied and pasted off something like YouTube with a long URL?

Would be interested to know more

Best, Chris

richard1991

Brass Contributor

Oct 07, 2019

Hi ChrisHoardMVP

Thanks for the reply. It has had me stumped!

1.) Does it work in the users web (teams.microsoft.com)/mobile client?

It does work in the web browser.
2.) Does it work by simply cleaning/re-pasting the link?

not sure what you mean by this?
3.) Does it work by textpadding the link then copy pasting it to Teams?

Or this sorry. The user can copy and past the link in the web browser and it will work fine.
4.) Is the link a 'simple' link such as 'https://www.microsoft.com/' or it is copied and pasted off something like YouTube with a long URL?

Its nomally a long URL. However when I did a test send of a simple http://www.google.com the user still cant click it but shows as a link in the messages still!

Thanks

Richard

ChrisHoardMVP
MVP
Oct 07, 2019
Hi Richard,

Thanks. If it is rendering as a link in the message I would ask

1.) Does a simple log out/log in work?
2.) Does a clearing of the cache work (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache)

You said a reinstall works - but as you said a reinstall isn't a good solution and can't be expected every time - neither is clearing the cache every time if that works. My feeling is that if 1 and 2 doesn't work then it would be a ticket to support. Links should work and be clickable every time it is core functionality

Let me know how it goes

Best, Chris
- richard1991
  Brass Contributor
  Oct 07, 2019
  ChrisHoardMVP
  
  The login and out didn't work.
  
  However using the Powershell script and clearing the cache did the job.
  
  I fear it may happen again but fingers crossed this permanently solves the issue!
  
  Thanks for your help, I appreciate it.
  
  With regards to Microsoft support, do they charge for this or would they be willing to help if I needed to escalate this in the future? And how do we go about contacting them?
  
  Thanks
  - Rikard Gestrin
    Copper Contributor
    Dec 11, 2020
    ChrisHoardMVP I have the same issue on a mobile device. One of my users has this issue on an iPhone 11. Do you have any advice for that? Or is it a reinstallation of the app that solves this? He tried to reset the app but it didn't take. It's really a fly in the ointment!
    
    / Rikard