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richard1991's avatar
richard1991
Brass Contributor
Oct 07, 2019
Solved

Teams URL links not clickable

Hi, I am having an issue with a users Laptop where in Teams when they receive a message with a URL link and the link isn't clickable and open a web browser, However when you send the same message ge...
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  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Oct 07, 2019
    Hi Richard,

    Thanks. If it is rendering as a link in the message I would ask

    1.) Does a simple log out/log in work?
    2.) Does a clearing of the cache work (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache)

    You said a reinstall works - but as you said a reinstall isn't a good solution and can't be expected every time - neither is clearing the cache every time if that works. My feeling is that if 1 and 2 doesn't work then it would be a ticket to support. Links should work and be clickable every time it is core functionality

    Let me know how it goes

    Best, Chris
andrea985's avatar
andrea985
Copper Contributor
Feb 12, 2021

richard1991 

 

I'm having this same issue. I have SharePoint sites linked as tabs in Teams and when people use Teams in the web browser version none of the links are clickable. The work-around seems to be "right click" and "open in a new tab". Ideally, it would open with one left click. 

 

Has this issue progressed at all? 

 

Thanks,

Andrea

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