Forum Discussion
Teams No Longer Showing Options to Choose a Background or Blur the Background
Windows 10 22H2
Teams v1.7.00.3653
Tried clearing Teams cache
Tried uninstalling/reinstalling Teams completely (removed via Programs and features the went into my user profile and cleared the junk left behind)
Tried Teams Classic, Teams for Work or School, New Teams, Old Teams... I even tried Teams Premium. I also tried making changes within the Teams admin console for Microsoft 365. All of these were equally (un)successful...
Tried Windows updates
Backgrounds used to work. A user at my organization reported the issue last month. I tested and found that I have the same issue. I have no idea when the issue occurred and I can't tell you if it was an update that caused it.
I even tried populating the New Teams backgrounds location with a background from the Microsoft website.
Without the option available to select it, there is no way to add it.
Also per my comment at the top, I do not have the option to blur the background.
Is there a registry entry that maybe got lost that I can recreate or some files and or folders that I can dump into the Teams files within AppData? I am grasping at straws. Any suggestions will be greatly appreciated.
Remove Legacy Teams Classic.
Download Teams Boot Strapper
Open elevated Cmd.exe
run teamsbootstrapper.exe -x
followed by teamsbootstrapper.exe -p
Open NewTeams aka Microsoft Teams (work or school)
Only the Office add-in uses registry entries, New Teams uses json files for configuration.Thank you for the suggestion! I will try this and let you know how it goes. I should also mention that it appears that the issue is only affecting VM's. Laptops and desktop computers do not seem to be experiencing the issue in my tests conducted so far.
- Install this https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-webrtc, Teams will not work as intended without it when it comes to VMs
- I have been reading up on the Teams Bootstrapper and I understand that it is a bulk deployment tool. Everyone already has Teams here and I have already tried uninstalling a reinstalling Teams. I have also tried both versions of Teams. What would be achieved by using Bootstrapper toward resolving the issue that I have reported?
