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Teams crashes on startup

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Justin Hamilton
Occasional Visitor

My teams keeps crashing on start up, I have tried uninstalling, removing registry links, and re-installing.

 

The app crash report is below, this started happening randomly.

 

Version=1
EventType=APPCRASH
EventTime=131750484898527206
ReportType=2
Consent=1
UploadTime=131750484903015203
ReportStatus=268435456
ReportIdentifier=1accf8c1-11f4-4112-9d9f-c5cfdfc73a4b
IntegratorReportIdentifier=4b30b142-d4da-45b0-b7ee-343697788d41
Wow64Host=34404
NsAppName=Teams.exe
OriginalFilename=Teams.exe
AppSessionGuid=00003abc-0002-000f-9bd8-62185e12d401
TargetAppId=W:0006f3b61337ddd316320c7c4f447776f8c700000904!0000627c2a13151f618db95bfaaee48f6d77fdea3d30!Teams.exe
TargetAppVer=2018//05//22:11:42:10!51d5e6b!Teams.exe
BootId=4294967295
TargetAsId=2369
IsFatal=1
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LoadedModule[66]=C:\WINDOWS\System32\wshbth.dll
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LoadedModule[70]=\\?\C:\Users\JustinHamilton\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\keyboard-layout\build\Release\keyboard-layout-manager.node
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LoadedModule[73]=\\?\C:\Users\JustinHamilton\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\skypert.dll
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LoadedModule[91]=C:\WINDOWS\System32\DPAPI.DLL
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LoadedModule[93]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[95]=C:\WINDOWS\system32\rsaenh.dll
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LoadedModule[98]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[99]=C:\WINDOWS\SYSTEM32\rasman.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[102]=\\?\C:\Users\JustinHamilton\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\RtmCodecs.dll
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LoadedModule[104]=C:\WINDOWS\SYSTEM32\d3d9.dll
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LoadedModule[106]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[107]=C:\Windows\System32\rasadhlp.dll
LoadedModule[108]=\\?\C:\Users\JustinHamilton\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\RtmPltfm.dll
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LoadedModule[112]=\\?\C:\Users\JustinHamilton\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\ssScreenVVS2.dll
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LoadedModule[114]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[115]=C:\WINDOWS\system32\ncryptsslp.dll
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LoadedModule[127]=C:\WINDOWS\System32\DriverStore\FileRepository\64kb4749.inf_amd64_cbab52bbc1b5079d\igc64.dll
LoadedModule[128]=C:\WINDOWS\System32\MFCaptureEngine.dll
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OsInfo[10].Value=256
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OsInfo[11].Value=1
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OsInfo[12].Value=10
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OsInfo[15].Value=1
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OsInfo[17].Value=0
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OsInfo[18].Value=16309
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OsInfo[19].Value=949
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
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OsInfo[21].Value=180410
OsInfo[22].Key=bldtm
OsInfo[22].Value=1804
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs4_release
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OsInfo[29].Value=10.0.17134.137.amd64fre.rs4_release.180410-1804
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OsInfo[30].Value=F8EE1E09-5379-44DF-B86D-E49E70CBE43B.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:1622
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
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ConsentKey=APPCRASH
AppName=Microsoft Teams
AppPath=C:\Users\JustinHamilton\AppData\Local\Microsoft\Teams\current\Teams.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=93F4EA25E865738C951102392B442788
MetadataHash=-854984818

2 Replies
Ey Justin,
Can you share more details about setup (OS used, device joined to a domain, etc). Have you also opened a support ticket? Can you share ticket ID here?

Hi!

 

I experienced the same problems. The error is with igc64.dll which seems to be an Intel Graphics Driver. I just installed the latest driver and Teams (+some other apps that were closing for no reason) are working again.

Solution that worked for me: (Re)install Intel Graphics drivers.

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