Oct 06 2022 10:43 PM - edited Oct 08 2022 02:47 AM
Oct 06 2022 10:43 PM - edited Oct 08 2022 02:47 AM
Hi, I've used Teams for a few years and this is a new problem for me in the last 2 weeks.
In Teams, if someone else shares their screen with a Powerpoint, I have very loud static noise so that I can't hear anything else and they can't hear me. I have to read captions/use chat. The noise stops as soon as they stop screen sharing.
It's only when they share Powerpoint. If the same person, in the same meeting, same set up, swaps to sharing a PDF of that Powerpoint there's no problem.
This has happened several times now - different meetings, different participants, different days, same problem. I've restarted etc. I updated to Monterey (12.6) after it started, but that didn't solve it.
Any suggestions on what I should try next?
In one case, it seems to happen when they share their powerpoint by selecting from the 'powerpoint live' list - it doesn't happen if they share by selecting the 'window'.
Oct 11 2022 08:39 AM
I am experiencing the same effect but slightly different scenario - and it started happening two weeks ago also.
I get this loud static noise when I share a PPT via Teams. I can't hear anyone else and - strangely - nobody else can hear the status even though it is deafening on my side. This is where *I* share the ppt slideshow, and does not happen when others share theirs with me.
I have a MacBook Air running the latest version of MS Teams for MacOS and use an Apple Studio Display.
I have tried all sorts of options but can't work out how to stop it.
Oct 13 2022 01:44 AM
I have now isolated these issues to the use of the Studio Display when sharing Powerpoint slides to an audience. It is only that combination that gives the issues and it fails consistently.
If I change the MS Team device settings to use the internal MacBook Speakers and Microphone then it works fine. As soon as I send them to the Studio Display it provides an incessant, loud, static noise to me... but no-one else can hear it.
Will try and report to Apple.
Oct 14 2022 01:25 AM - edited Oct 14 2022 01:58 AM
Same issue here not linked to studio display but a LG ultra fine display. It happens indeed when others share their screen using the powerpoint live function while we use external display audio : very loud static that none one else can hear. Switching to the internal speakers/microphone fix it but going back to external display audio during the same call show the same symptoms. One needs to leave teams or at least close the call and join again.
Interestingly, the static stops when the person stops sharing using powerpoint live.
This is very annoying and the latest Teams builds do not help (I just experienced the issue with the 1.5.00.27968 build).
extra info : -using an Apple M1 Max MacBook Pro on OSX 12.6 + LG ultra fine 5K (firmware up to date), all office apps up to date.
extra info on the setup of the one sharing using powerpoint live : Apple M1 Max MacBook Pro or PCs on Windows 10 (all up to date).
Oct 14 2022 01:43 AM
Oct 14 2022 02:00 AM
Oct 14 2022 02:37 AM
That's interesting as I thought it was an issue with the Studio Display and have logged a support request with Apple. It may actually be an MS Teams App issue on macOS then. I'll log it with MSFT too.
Oct 14 2022 02:41 AM
Oct 17 2022 08:15 AM
Oct 17 2022 08:16 AM
Oct 17 2022 09:33 AM
@Thealbs - For me, I was quite happy to just have the sound coming through my Macbook in order to stop that static. I have it up on a stand to my left and use the Studio display in front of me to look at things..
Oct 18 2022 10:09 AM - edited Oct 18 2022 10:09 AM
Just wanted to chime in and say we are also experiencing this problem with our Mac users (Mac OS 12.6, both Intel and M1 chips) on Teams Version 1.5.00.26358. Static audio for certain mac users, and the powerpoint slides turn purple/magenta for many Windows users on the call. It just started happening about 2 weeks ago for one mac user who presents a lot on calls -- his audio gets a loud static noise, and then the Windows users see magenta slides (inverted color?) instead of white background slides. It does seem to be specific to Powerpoint Live sharing, and LG UltraFine displays. Our org is currently trying to test whether it's specific to the audio of the LG Ultrafine Displays, or video, or both.
Oct 21 2022 12:29 PM
Oct 22 2022 02:54 PM
Oct 25 2022 06:41 AM
@Thealbs Chiming in as well that I have the same problem, also started several weeks ago. LG UltraFine 27-inch display, connected to Mac Mini (M1, 2020) via thunderbolt / USB-C, Mac Teams version 1.5.00.27260. Problem only happens when audio comes from the LG monitor, not a problem on headphones or internal speaker.
Nov 01 2022 07:01 AM
Nov 02 2022 11:14 AM
I'm having the exact same issue with a Mac Studio Display as well.
You have Microsoft Teams Version 1.5.00.28558. It was last updated on 10/29/22.
Nov 16 2022 07:21 AM
I'm having the same exact issue. Only way to solve for it is to plug some headphones directly into my laptop and switch my audio output to "External Microphones".
More broadly, Microsoft Teams does audio on the Mac in such a strange and unique way. None of the other video-conference tools I use have anywhere near the same number of issues. It's gotten so bad that I'm now actively asking coworkers and customers to use Zoom or Webex instead.
Nov 16 2022 08:26 AM