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Yadwinder1130's avatar
Yadwinder1130
Copper Contributor
Apr 16, 2020
Solved

Select my Background option not visible in my MS Teams

Hi,

 

I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to have it.

 

I still have blur video option though. MS teams is updated on both systems. Both on Same O.S

 

Few devices in our company have it , majority don't. 

 

1. If it's done on the tenant level i assume everyone should get it at the same time. As one company should be under one Tennat- is that correct ? 

2. If it's account based then i understand it's probably rolled out to few accounts (i mean user accounts).

 

Is there a way to check how MS is doing that because users who have real high end devices have it working on their devices. The other devices we have are not at all old though but less fancy configuration

  • KevinCrossman's avatar
    KevinCrossman
    Nov 26, 2019

    Sakthisp If you have File Upload field in your form, it must be for users in your org only.

     

    The form can be anonymous, for use externally, but not with the file upload field.

61 Replies

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  • opieandy12345's avatar
    opieandy12345
    Copper Contributor
    Apr 12, 2021

    Yadwinder1130My issue is that ON THE SAME COMPUTER, sometimes background effects are there and sometimes they aren't.  How can that be?

     

    A few days ago, I wanted to eliminate my background pic for a recent call and could not.  But today ON THE SAME COMPUTER, the setting is right where it should be.

  • CG-1717's avatar
    CG-1717
    Brass Contributor
    Nov 18, 2020

    Yadwinder1130 So I am not sure if this is going to help anyone in here but I thought it was worth to share as I finally have access to the custom background feature!. I have tried everything posted in this discussion and had given up since nothing worked. Yesterday, we "discovered" that users being in a specific meeting policy was preventing them to see/use the custom background feature. We had created a separate policy with the exact same settings as our org-wide one except the one allowing people to record meetings. This was done way before the background feature was available but not sure if it made a difference. We noticed that if users were assigned that meeting policy then they would not have the custom background feature available and since I have been on that policy for ever I never saw the feature at all in my Teams meetings. 
    I created a new from scratch/fresh policy (not a copy) for the groups that needs meeting recording capability and moved everyone from the "old" policy to the new one and that DID IT! Now I can record meetings as well as use the custom background feature. 

     

    Again, not expecting that this will be the solution for everyone here but maybe will help someone!

  • sigma1427's avatar
    sigma1427
    Copper Contributor
    Nov 07, 2020
    I DO NOT HAVE CHANGE BAGKGROUND OPTION I HAD BEFORE THOUGH.
  • sigma1427's avatar
    sigma1427
    Copper Contributor
    Nov 07, 2020

    please let me change my background it is my humble request .

  • Aryan345's avatar
    Aryan345
    Copper Contributor
    Oct 23, 2020

    In MS team app there is no option for backround effect accept me every in my school has this option in their PC please help me It"s a request 

  • Moustafa_ehab's avatar
    Moustafa_ehab
    Copper Contributor
    Oct 19, 2020
    Background effects option I swe it on my laptop and then one day it disappeared pls enable it I need it so much
  • genesis224's avatar
    genesis224
    Copper Contributor
    Sep 08, 2020
    I fixed by switching my camera on custom set up. Just choose your camera again in the custom set up and the option will go back
  • CHelding's avatar
    CHelding
    Copper Contributor
    Jul 29, 2020

    We also have this issue, but in addition to some having Background and some having only the Blur option, the option seems to change within the individual user.  Sometimes they have it one day, not the next.   I have tried to see if there is any sort of pattern,  wired vs wifi...in office vs remote VPN.  I can not establish any pattern as of yet.  

  • RWYoung's avatar
    RWYoung
    Copper Contributor
    Jul 16, 2020

    Hi Yadwinder1130 

     

    We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.

     

    I have included these files within the zip file attached.

     

    To ensure that this works for you, follow the steps below:

     

    1.  Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.

     

    2.  Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.

     

    3. Extract the zip file to a location of your choosing and copy the extracted files.

     

    4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.

     

    5.  Launch Teams again and sign in.

     

    6.  Enjoy your Backgrounds feature.

     

    Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.

     

    Hope this helps you!

     

Resources

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Hi,

 

I have two laptops from work , don't seem to have \"Select my Background option\" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to have it.

 

I still have blur video option though. MS teams is updated on both systems. Both on Same O.S

 

Few devices in our company have it , majority don't. 

 

1. If it's done on the tenant level i assume everyone should get it at the same time. As one company should be under one Tennat- is that correct ? 

2. If it's account based then i understand it's probably rolled out to few accounts (i mean user accounts).

 

Is there a way to check how MS is doing that because users who have real high end devices have it working on their devices. The other devices we have are not at all old though but less fancy configuration

","body@stringLength":"955","rawBody":"

Hi,

 

I have two laptops from work , don't seem to have \"Select my Background option\" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to have it.

 

I still have blur video option though. MS teams is updated on both systems. Both on Same O.S

 

Few devices in our company have it , majority don't. 

 

1. If it's done on the tenant level i assume everyone should get it at the same time. As one company should be under one Tennat- is that correct ? 

2. If it's account based then i understand it's probably rolled out to few accounts (i mean user accounts).

 

Is there a way to check how MS is doing that because users who have real high end devices have it working on their devices. The other devices we have are not at all old though but less fancy configuration

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Select my Background option not visible in my MS Teams","moderationData":{"__ref":"ModerationData:moderation_data:2268511"},"body":"

Yadwinder1130My issue is that ON THE SAME COMPUTER, sometimes background effects are there and sometimes they aren't.  How can that be?

 

A few days ago, I wanted to eliminate my background pic for a recent call and could not.  But today ON THE SAME COMPUTER, the setting is right where it should be.

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Yadwinder1130 So I am not sure if this is going to help anyone in here but I thought it was worth to share as I finally have access to the custom background feature!. I have tried everything posted in this discussion and had given up since nothing worked. Yesterday, we \"discovered\" that users being in a specific meeting policy was preventing them to see/use the custom background feature. We had created a separate policy with the exact same settings as our org-wide one except the one allowing people to record meetings. This was done way before the background feature was available but not sure if it made a difference. We noticed that if users were assigned that meeting policy then they would not have the custom background feature available and since I have been on that policy for ever I never saw the feature at all in my Teams meetings. 
I created a new from scratch/fresh policy (not a copy) for the groups that needs meeting recording capability and moved everyone from the \"old\" policy to the new one and that DID IT! Now I can record meetings as well as use the custom background feature. 

 

Again, not expecting that this will be the solution for everyone here but maybe will help someone!

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Yadwinder1130 THOUGH I HAVE OTHER OPTION I DO NOT HAVE CHANGE BACKGROUND OPTION .

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please let me change my background it is my humble request .

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In MS team app there is no option for backround effect accept me every in my school has this option in their PC please help me It\"s a request 

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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-07T22:23:17.329-07:00","lastPublishTime":"2020-09-07T22:23:17.329-07:00","metrics":{"__typename":"MessageMetrics","views":17770},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:1314248/message:1642996","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:743587":{"__typename":"User","id":"user:743587","uid":743587,"login":"CHelding","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-29T06:13:31.528-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:743587"},"ModerationData:moderation_data:1553065":{"__typename":"ModerationData","id":"moderation_data:1553065","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1553065":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:743587"},"id":"message:1553065","revisionNum":1,"uid":1553065,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:1314248"},"conversation":{"__ref":"Conversation:conversation:1314248"},"subject":"Re: Select my Background option not visible in my MS Teams","moderationData":{"__ref":"ModerationData:moderation_data:1553065"},"body":"

We also have this issue, but in addition to some having Background and some having only the Blur option, the option seems to change within the individual user.  Sometimes they have it one day, not the next.   I have tried to see if there is any sort of pattern,  wired vs wifi...in office vs remote VPN.  I can not establish any pattern as of yet.  

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Hi Yadwinder1130 

 

We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.

 

I have included these files within the zip file attached.

 

To ensure that this works for you, follow the steps below:

 

1.  Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.

 

2.  Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.

 

3. Extract the zip file to a location of your choosing and copy the extracted files.

 

4. Browse to %APPDATA%\\Microsoft\\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.

 

5.  Launch Teams again and sign in.

 

6.  Enjoy your Backgrounds feature.

 

Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.

 

Hope this helps you!

 

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