Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
Yadwinder1130 So I am not sure if this is going to help anyone in here but I thought it was worth to share as I finally have access to the custom background feature!. I have tried everything posted in this discussion and had given up since nothing worked. Yesterday, we "discovered" that users being in a specific meeting policy was preventing them to see/use the custom background feature. We had created a separate policy with the exact same settings as our org-wide one except the one allowing people to record meetings. This was done way before the background feature was available but not sure if it made a difference. We noticed that if users were assigned that meeting policy then they would not have the custom background feature available and since I have been on that policy for ever I never saw the feature at all in my Teams meetings.
I created a new from scratch/fresh policy (not a copy) for the groups that needs meeting recording capability and moved everyone from the "old" policy to the new one and that DID IT! Now I can record meetings as well as use the custom background feature.
Again, not expecting that this will be the solution for everyone here but maybe will help someone!