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Yadwinder1130's avatar
Yadwinder1130
Copper Contributor
Apr 16, 2020
Solved

Select my Background option not visible in my MS Teams

Hi,   I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to h...
microsoft teams
  • RWYoung's avatar
    RWYoung
    Jul 16, 2020

    Hi Yadwinder1130 

     

    We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.

     

    I have included these files within the zip file attached.

     

    To ensure that this works for you, follow the steps below:

     

    1.  Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.

     

    2.  Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.

     

    3. Extract the zip file to a location of your choosing and copy the extracted files.

     

    4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.

     

    5.  Launch Teams again and sign in.

     

    6.  Enjoy your Backgrounds feature.

     

    Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.

     

    Hope this helps you!

     

CHelding's avatar
CHelding
Copper Contributor
Jul 29, 2020

We also have this issue, but in addition to some having Background and some having only the Blur option, the option seems to change within the individual user.  Sometimes they have it one day, not the next.   I have tried to see if there is any sort of pattern,  wired vs wifi...in office vs remote VPN.  I can not establish any pattern as of yet.  

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