Forum Discussion
Select my Background option not visible in my MS Teams
Hi,
I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to have it.
I still have blur video option though. MS teams is updated on both systems. Both on Same O.S
Few devices in our company have it , majority don't.
1. If it's done on the tenant level i assume everyone should get it at the same time. As one company should be under one Tennat- is that correct ?
2. If it's account based then i understand it's probably rolled out to few accounts (i mean user accounts).
Is there a way to check how MS is doing that because users who have real high end devices have it working on their devices. The other devices we have are not at all old though but less fancy configuration
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
Aryan345 You need to extract the files that are in the zip file I linked to that folder I specified in step 4.
Open File Explorer and go to the path %APPDATA%\Microsoft\Teams and extract the contents of the zip folder that you downloaded from the link into that folder and follow the rest of the guide .
- not able to understand 4 point please help!!!!!
Seems to be a massive bug here Microsoft isn't addressing.
We have thirty computers in our group and all the exact same hardware / age and all have Teams 1.3.00.12058 installed. 23 have the "show background effects" option, 7 do not. Sad that after so many years it's still the same old Microsoft.
- Same with our tenant. I just put in a ticket to see if we can understand why. It's totally random. Out of 400 staff there is no explanation as to why some have the ability and others don't. I compared myself to my boss and 5 others with the exact same model laptop and all the exact same version of Teams, I don't have the feature, my boss does, and 1 other but 2 others don't. 2 in our IT dept received it but the rest did not. Frustrating not understanding the root of that.
This worked for me:
1. user file explorer to navigate to: %APPDATA%\Microsoft\Teams\Backgrounds\Uploads
2. if the folder structure doesn't exist - create it.
3. drop a picture in there
4. restart
5. option now showing
Hope this helps!
Jaco
jacobos007
Our machines that still do not have this option are all using the following processor: Intel® Core™ i7-8850H.No folders named ...Backgrounds\Uploads are there already. And even if we create those new folders and restart, still no background options.
Any more ideas guys?
I am in the same boat here. I have a Processor that is 100% AVX2 enabled. I'm on the latest version on Teams. I have created the folder structure (and added a picture) since it didn't exist. All the things. No luck.
I have another PC that is way older and worked from Day 1 with the Background effects options.
Anything else I'm missing? I even uninstalled/reinstalled Teams.
- Thanks! Your guid work well for me.
Does not work for me. Maybe AVX2 is the problem - my Sony VAIO VPC is at least 6 years old
Thanks, all
- Microsoft has just rolled out the background feature so it might happen you have not received yet in your tenant
- Laurie Pottmeyer
Microsoft
Verify that your hardware meets the technical requirements: https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
__
For a better experience with video calls and online meetings, we recommend using a computer that has a 2.0 GHz processor and 4.0 GB RAM (or higher).
- The optional Blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support. See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.
- Joining a meeting using proximity detection in a Microsoft Teams Room requires Bluetooth LE, which requires Bluetooth to be enabled on the client device, and for Windows clients requires the 64-bit Teams client. It's not available on 32-bit Teams clients.
Laurie Pottmeyer - I too cannot access the BACKGROUND EFFECTS and I thought it was because my workstation is still running Windows 7. (Yes, I know. There is a reason so please no lectures.)
The only thing is now, with a recent TEAMS release, MS introduced the "TOGETHER MODE". When I activate "Together Mode", my video image is trimmed correctly and placed into the virtual auditorium seating.
Now if "Together Mode" works with my WIN7 setup, why does the "Background Effects" NOT work??? Both seem to be equally challenging for the system, no?
Just wondering out loud...
- ThereseSolimeno
BradatCNC BHMMBHMM CG-1717 Sorry to hear that some of you are still having issues. There is a uservoice item on this bug: https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/41026024-blur-and-the-background-features-are-complete-gone
The more votes it gets the more attention it gets from engineering. Feel free to leave a comment with your specific issue so they get idea of how widespread the issue is. Thank you.
In addition to the requirement mentioned by other folks. Also check in case you have the latest version of Microsoft Teams Client on the Laptop. The Background Option is working with the Version 1.3.00.8663 on the Windows Machine.
With Regards,
Satish U
RealTime_M365 I have checked that my version is 1.3.008663, that my PC more than satisfies the CPU and memory requirements (12GB memory 3.3Ghz CPU) but this option still does not appear when I click on ... Others at my work have the same version and it works for them.
At the time I am on Teams on my home PC, I am usually also connected to my work desktop remotely via RDP - would that matter?
It is not about CPU GBs or RAM, the main issue could be that your CPU do not support AVX2.
To check go here: https://ark.intel.com/content/www/us/en/ark.html
In the "Search Specification" search box write your CPU model (i.e: i7-4590U) and hit enter.
Under "Advanced Technologies" check what does it say for "Instruction Set Extensions".
Does it support AVX2 or just AVX?
- Wonderful
HI,
my background effect is not aviable in the 3 dots pls check it
We also have this issue, but in addition to some having Background and some having only the Blur option, the option seems to change within the individual user. Sometimes they have it one day, not the next. I have tried to see if there is any sort of pattern, wired vs wifi...in office vs remote VPN. I can not establish any pattern as of yet.
- I fixed by switching my camera on custom set up. Just choose your camera again in the custom set up and the option will go back
