Forum Discussion
"There was a problem saving the photo. Please try again."
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution?
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Is it me only, who think that how in year 2020 we already should have informative error messages?
If the resolution is wrong, it should be easy to say. If the format is wrong, should be easy to say. etc..
[edit]
For me it helps when I reduced the colors to 255.
Same problem
I triied using a picture which worked five minutes ago and it fails with the same dummy error message so the format or size do not matter as trying with a picture which already worked for an other teams fails ..
... Pathétic
Petri-X Yes. I actually had to open the image in Photoshop and save with an sRGB color space for Teams to accept the PNG image. Crazy.
- Honestly, this is the correct answer. The fact we're all guessing and the fact that no one as responded with the spec that might drive what's going on with this error, is infuriating. More importantly, why is the UI taking so long to throw this? In my case it takes about 5-10 seconds whether on the web version of teams or the current desktop version (which I know is still web based - but still). It feels like some sort of strange timeout issue without anything to do with bad inputs. I've tried PNG, JPG various standard and non-standard sizes for icons. The icon gods have forsaken me at Microsoft ;).
Following this thread too. Regardless of if it's the Windows or Mac App, changing my picture in Teams seems to be way more cumbersome that it ever should be. The error message is also vague to the point of useless.
It's the little things like this (bad UX) that add up and leave a sour taste in a users mouth...
- I don't mean to "bash" and this is off-topic, but our folks have Slack and Teams and the Slack advocates aren't thrilled with Teams UX. I try to be unbiased, but it is pretty bad. I want Teams to be great. It really should be better than anything out there.
Pernille-Eskebo This whole conversation would be unnecessary if the message told us what the problem is. "There was a problem..." is not helpful. Something more like "The image must be 512 x 512 pixels" would be helpful.
strat1971 I wish that Microsoft hear us more often 😄 But then someone comes and says "use User Voice...". But here is one example from User Voice: Start calendar week on monday (or allow setting)
User shared this in 2017, and I feel that is a clear bug on Teams. But with 270 votes, MS has not even give an eye for that yet.
Personally I always wish that developers informs what is the actual problem. If size is wrong, then the error message says "The file is too big" or "The width of if is too wide". If there is problem in colors, then it says: "Picture should be have 8bit colors". General errors are always bad as you have no clue what is wrong.
Have a nice and safe day !
Same problem, not resolved...
- How frustrating. I'm having the same issue. Microsoft's error messages really haven't improved since about thirty years...
- Is this in an EDU tenant by chance?
Try changing the photo, and also make a change to the description. Simply removing/adding a period is enough. Curious to see if that works as I’m tracking a similar issue.JeremyMiller thanks, but no... changing the name at the same time dosent solve the upload problem
It is hard to believe something from Microsoft can have such a basic function issue, and it has been more than half year since the author posted the first post in this thread. Perhaps we should complain with 3 star rating in App Store and Play Store. I suspect they don't even look at this thread.
- This might be a problem of the image you are using....can you share some details about it? In general if you use an image of 256x256 or 512x512 it should work...I have suffered sometimes the problem you mention, and most of the times was due to a wrong image
jcgonzalezmartin Only 256x256 .png worked for me. I tried 512x512 and 128x128 and both did not work. Using .jpg didn't work either.
ericis Just tried 256x256 png. Didn't work either.
jcgonzalezmartin no, no es un problema ni de tamaño ni de formato
only 256x256 would work for me jcgonzalezmartin
Following. We have same issue.
Unfortunately, I have the same issue.
The problem was solved.
Unfortunately, I have the same issue too.
