Forum Discussion
"There was a problem saving the photo. Please try again."
- Sep 21, 2020
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
- Niall_365Mar 01, 2021Copper Contributor
only 256x256 would work for me jcgonzalezmartin
- SullyPandaApr 09, 2020Copper Contributor
jcgonzalezmartin no, no es un problema ni de tamaño ni de formato
- ericisNov 11, 2019Copper Contributor
jcgonzalezmartin Only 256x256 .png worked for me. I tried 512x512 and 128x128 and both did not work. Using .jpg didn't work either.
- SullyPandaApr 09, 2020Copper Contributor
ericis unfortunatelly, nor size, nor format worked for me
- Neal_PatrickApr 08, 2020Copper Contributor
ericis Just tried 256x256 png. Didn't work either.
- PtelleApr 08, 2020Copper Contributor
Sill unresolved !
Can't upload picture, have tried all mentioned above to no joy