Forum Discussion
"There was a problem saving the photo. Please try again."
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Unfortunately, I have the same issue.
The problem was solved.
Farhad Mazlumi how was it solved pls tell us
Has anybody tried to change the profile picture via the office.com portal?
Go to "office.com" and select your profile picture:
Or if your mailbox is in on-premises, you could change the profile picture on there OWA:
Farhad Mazlumi how was the problem solved?
Psalm-ElueWe could update the pics for about one month and then the problem occurred again. We still have the problem. I guess Microsoft is working on that and we should wait.
farhad74 I think so, but the error message could be more understandable 🙂
- What was your solution? I'm experiencing this.
- I have the same problem. I do not know what to do.
How was the problem solved?
- It was working just for about one month and the problem exists again now. I do not know how it was solved and how it happened again. Now, users cannot update their profile photo as well as the pictures of the teams. I asked the Microsoft support about this problem but he did not have any idea what could cause this problem.
- What was the resolution? Thanks.
Mark HickmanI did not do any thing to solve the problem. After a month, I just checked and realized that I could update the pics of teams.
If you are using EWS Allow lists, we had to add SkypeSpaces/* to our list to allow profile pic to by synced.
