Forum Discussion
P_Moore
Aug 16, 2019Brass Contributor
"There was a problem saving the photo. Please try again."
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I...
- Sep 21, 2020
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
escupham
Steel Contributor
Following. We have same issue.
Farhad Mazlumi
Nov 04, 2019Brass Contributor
Unfortunately, I have the same issue.
- Farhad MazlumiJan 03, 2020Brass Contributor
The problem was solved.
- Mark HickmanJan 10, 2020Copper ContributorWhat was the resolution? Thanks.
- escuphamJan 10, 2020Steel Contributor
If you are using EWS Allow lists, we had to add SkypeSpaces/* to our list to allow profile pic to by synced.
- SullyPandaApr 09, 2020Copper Contributor
Farhad Mazlumi how?
- Becky2525Jul 08, 2020Copper Contributor
How was the problem solved?
- farhad74Jul 11, 2020Copper ContributorIt was working just for about one month and the problem exists again now. I do not know how it was solved and how it happened again. Now, users cannot update their profile photo as well as the pictures of the teams. I asked the Microsoft support about this problem but he did not have any idea what could cause this problem.