Forum Discussion
"There was a problem saving the photo. Please try again."
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Is it me only, who think that how in year 2020 we already should have informative error messages?
If the resolution is wrong, it should be easy to say. If the format is wrong, should be easy to say. etc..
[edit]
For me it helps when I reduced the colors to 255.
- Honestly, this is the correct answer. The fact we're all guessing and the fact that no one as responded with the spec that might drive what's going on with this error, is infuriating. More importantly, why is the UI taking so long to throw this? In my case it takes about 5-10 seconds whether on the web version of teams or the current desktop version (which I know is still web based - but still). It feels like some sort of strange timeout issue without anything to do with bad inputs. I've tried PNG, JPG various standard and non-standard sizes for icons. The icon gods have forsaken me at Microsoft ;).
Petri-X Yes. I actually had to open the image in Photoshop and save with an sRGB color space for Teams to accept the PNG image. Crazy.
Same problem
I triied using a picture which worked five minutes ago and it fails with the same dummy error message so the format or size do not matter as trying with a picture which already worked for an other teams fails ..
... Pathétic
