Forum Discussion
"There was a problem saving the photo. Please try again."
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Pernille-Eskebo This whole conversation would be unnecessary if the message told us what the problem is. "There was a problem..." is not helpful. Something more like "The image must be 512 x 512 pixels" would be helpful.
strat1971 I wish that Microsoft hear us more often 😄 But then someone comes and says "use User Voice...". But here is one example from User Voice: Start calendar week on monday (or allow setting)
User shared this in 2017, and I feel that is a clear bug on Teams. But with 270 votes, MS has not even give an eye for that yet.
Personally I always wish that developers informs what is the actual problem. If size is wrong, then the error message says "The file is too big" or "The width of if is too wide". If there is problem in colors, then it says: "Picture should be have 8bit colors". General errors are always bad as you have no clue what is wrong.
Have a nice and safe day !
