May 23 2019 06:01 AM
May 23 2019 06:01 AM
Guest users we invite to our teams aren't able to use the chat functionality in Teams. Conversations in the channels are working fine but not using the chat (the chat icon is missing). They also appear offline all of the time. For other tenants they say it is working fine and when we switch over to other tenants we have the possibility to chat. In Admin Center -> Guest Access is set to allow chat. Have anyone else experienced this?
May 23 2019 07:58 AM
May 23 2019 09:07 AM
May 23 2019 09:11 AM
May 23 2019 09:17 AM
May 23 2019 09:32 AM
@Par Linderoth- The only thing I've run into is that I, as a guest in other tenants, can't contribute to chat during a meeting, if I haven't switched over to their tenant. Use Case: I get a meeting invite for a meeting in another tenant. When I click on that invite, sometimes (don't know the circumstances), Teams doesn't switch over to that tenant, but instead, joins the meeting while I'm still in my tenant I can contribute voice and video, but not the chat conversation.
May 23 2019 10:13 AM
May 23 2019 10:53 AM
May 28 2019 06:00 PM - edited May 28 2019 09:44 PM
@Par Linderoth Hi Par.
We are seeing the same issue. It looks like it was working a few weeks ago and now it has stopped.
The chat toggle is also enabled in the admin portal (same as you).
I've checked all the other settings that I can think of but no avail.
On the guest client the chat icon is missing.
May 29 2019 02:26 AM
@peadard Have you reported it to MS? I had a ticket but the technician I was talking to claimed that it was as it should be and at the moment I didn't have the possibility to prove him wrong (through screen shots or similar) so I asked them to archive the ticket while I gathered "proof". I will open a new ticket when I have this and hopefully get a more knowledgeable technician.
May 30 2019 04:34 PM
@Par Linderoth had a support call with MS and they are going to come back to me.
They can see that the chat (guest ) is not working for us even though it is turned on for Guests.
Interestingly the federated chat with the same user is working. (Search for the user Externally)
The guest user gets created as a guest user in Azure Active Directory whereas a federated user does not.
Perhaps it may be something to do with licensing of that guest user in AAD?
May 30 2019 04:41 PM
May 30 2019 05:35 PM
May 30 2019 05:42 PM
@Chris Webb Thanks Chris. Yes they are a member of a Team and can interact as expected with that Team. The only thing they cant do is private chat. I have disabled (guest ) chat and left it for 24 hours and then re-enabled it but it didn't help. That old setting under Services & add-ins for Teams no longer has 'Guest' Listed as an option (or even greyed out) it only has Faculty and Staff and Students. Perhaps something has changed from a licensing standpoint...