Forum Discussion
MS Teams Meeting - Dropping
We continually experience drops in MS Teams calls:
The remote attendees can hear each other, though.
20 Replies
There seems to be an ongoing issue with Teams cutting off during meetings. This can be pretty embarrassing. Ever since the COVID-19 lockdown, I have had to tutor remotely using Teams. My camera also constantly dies and will not switch back on again. The audio drops and network error messages keep popping up. Microsoft, as usual specialise in avoiding customers. They have launched this Skype Business Network Assessment Tool, but as typical of Microsoft, it's just another useless fob off to keep customers off their back. I don't see a great future for Microsoft Teams since it is beset with bugs and communication problems, so I am thinking of moving to Zoom instead.
RPollina can you give this pic in full screen?
I am seeing periodic dropping of teams meetings..it seems that Microsoft could do a better job of offerring connectivity. It is not my fault that I do not run the Teams in a browser instead of a meeting invite from Outlook.
I have restarted teams several times and guess what now it does not fail.
-dd
Hi anushka765 Sorry, that's the only picture I have at this time. We haven't had an issue in quite sa while.
RPollina Erik365Online I wonder if you remember the setting/the config change that fixed your issue. I'm experiencing exactly the same on my Mac now. Works in a Broser, Network drops ("Hold on...") occasionally in the App. Since other users complain about audio drops in calls, I assume that the root cause is the same and could be fixed with the same change as your IT folks did. Looking forward to your insights. Take care and stay healthy.
Hi RPollina, I just came across this issue, too.
Users experience this only within the Teams Client on Windows, it is not occurring if the users join a Teams online meeting by using the browser.
Did you try to join a meeting via browser?I opened the task manager during an online meeting however the utilization of CPU/network/RAM/... was very low, so I guess it's not a client hardware topic. Altough I cannot exclude this for 100 % right now. Maybe wrong or "outdated" system device drivers could cause this issue... e.g. wrong NIC drivers, wrong audio ... drivers...
I've checked network connectivity towards Microsoft SFBO/Teams by using the SFBO network assessment tool https://www.microsoft.com/en-us/download/details.aspx?id=53885
Results were ok.
I also checked the firewall/proxy (SSL / packet interception ... were off).
As a next step I'll test to temporarily turn off the thirdparty antivirus scanner on a Windows PC to exclude the AV scanner as issue source.
Thanks Erik365Online!
I will try the browser and respond to this thread. This just started happening over the past few weeks; do you think it's a change to the Windows client?
Hi RPollina , I'm not yet sure. I'm still investigating this issue.
I'll also try to set up a new clean Windows machine, not domain joined, update it with the latest updates for Windows as well as Office. Than I'll check if the issue remains if the user joins a meeting via this (test) Windows client.
As far as I figure out something new I'll also answer to this thread but I'm not sure when this will be.
