Forum Discussion
MS Teams Meeting - Dropping
Hi RPollina, I just came across this issue, too.
Users experience this only within the Teams Client on Windows, it is not occurring if the users join a Teams online meeting by using the browser.
Did you try to join a meeting via browser?
I opened the task manager during an online meeting however the utilization of CPU/network/RAM/... was very low, so I guess it's not a client hardware topic. Altough I cannot exclude this for 100 % right now. Maybe wrong or "outdated" system device drivers could cause this issue... e.g. wrong NIC drivers, wrong audio ... drivers...
I've checked network connectivity towards Microsoft SFBO/Teams by using the SFBO network assessment tool https://www.microsoft.com/en-us/download/details.aspx?id=53885
Results were ok.
I also checked the firewall/proxy (SSL / packet interception ... were off).
As a next step I'll test to temporarily turn off the thirdparty antivirus scanner on a Windows PC to exclude the AV scanner as issue source.
Thanks Erik365Online!
I will try the browser and respond to this thread. This just started happening over the past few weeks; do you think it's a change to the Windows client?
Hi RPollina , I'm not yet sure. I'm still investigating this issue.
I'll also try to set up a new clean Windows machine, not domain joined, update it with the latest updates for Windows as well as Office. Than I'll check if the issue remains if the user joins a meeting via this (test) Windows client.
As far as I figure out something new I'll also answer to this thread but I'm not sure when this will be.Erik365Online Look at the call record in Teams admin, whats you call quality like. Sounds like a network issue to me. Teams isn't looking for network quality, but network latency and accuracy.
Hi StevenC365, I'll analyze this. Reports say it's the attendees network connectivity. I'll further investigate there.
