Forum Discussion
MS Teams Meeting - Dropping
Hi RPollina, I just came across this issue, too.
Users experience this only within the Teams Client on Windows, it is not occurring if the users join a Teams online meeting by using the browser.
Did you try to join a meeting via browser?
I opened the task manager during an online meeting however the utilization of CPU/network/RAM/... was very low, so I guess it's not a client hardware topic. Altough I cannot exclude this for 100 % right now. Maybe wrong or "outdated" system device drivers could cause this issue... e.g. wrong NIC drivers, wrong audio ... drivers...
I've checked network connectivity towards Microsoft SFBO/Teams by using the SFBO network assessment tool https://www.microsoft.com/en-us/download/details.aspx?id=53885
Results were ok.
I also checked the firewall/proxy (SSL / packet interception ... were off).
As a next step I'll test to temporarily turn off the thirdparty antivirus scanner on a Windows PC to exclude the AV scanner as issue source.
Thanks Erik365Online!
I will try the browser and respond to this thread. This just started happening over the past few weeks; do you think it's a change to the Windows client?