Forum Discussion
image not visible in chat
Hi,
When I try to send an image in the chat from my clipboard it doesnt always load into the chat.
In the attachment you can see what I mean.
In some instances it wont even load into my input chat field.
If I save the image instead of copying the end result stays the same I cant see the image.
Running W7 64bit
Enough space left on my c drive.
Tarun1330 , just found a fix at
"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."
This solved it for me but it will happen again,
Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?
Thanks
Miguel
47 Replies
Hi,
I experienced the same issue. Just sign out and log in again. Worked for me.
Cheers.
Good luck!
The_Passenger Unfortunately this only seems to be a temporary solution.
I am very frustrated too. Still no solution from Microsoft after so long. Nothing in this discussion works as a permanent solution
This is by far the the most annoying bug in MS Teams and I really don't understand how this is still not fixed since it is happening for at least 6 months.
- Among other!
Teams seems to be a bit buggy.
Now the things look like better, but now and then the things seem to be recurrent.I have a similar issue that images I post to my teams chat the image posts a small reduced size- my coworkers can see it, but if I click on the image I posted from the pc I posted it from, then the entire chat conversation window will blank to my background color. My image will not enlarge/presented. The app looks locked up, but if I click on a different team/chat conversation and come back to the original - I can then see our conversation with a small version of my image posted. Only if I go to my cell phone can I click on the image I personally posted and make it bigger. This image issue has been going on for weeks.
- Its happening again. Images don't load into chat and teams posts. Interestingly, it's not working on Skype either.
- Nor teams web.
This is a major annoying thing! 😞ArturGomes It's affecting our organisation as well in the Indian Ocean. It's also affecting our partners in India so this seems to be a widespread issue right now (1pm UTC 22/11/2021)
This issue still occurs in Microsoft Teams Version 1.4.00.19572 (64-bit).
To reproduce the issue, grab a large screenshot with the Snipping Tool and Ctl+C, Ctl+V the image into the Teams Chat and send the message. Flip between users in Chat, and then the image will disappear:I tried erasing Teams Cache at "%appdata%\Microsoft\Teams" to see if that fixed the image loading? No that did not fix the issue. That is not the solution.
Interestingly enough, if I saved my Snipping Tool image to a .JPG, and then used the "Attach File" buttoninstead of using Ctl+V, then the image pasting is successful.
So the problem occurs when pasting images from clipboard into chat.
Does anyone know of a version where pasting clipboard images to chat is fixed, or what causes this issue to occur? I can reproduce and provide logs if needed.Right mouse click and "Quit" helps me all the time.
migavam586govdep5012 same problem. This happens almost daily for me.
Realized this normally gets triggered after I send an image at some point,
For me I normally fix by either force closing in task manager or 'save and restart' application after changing language in settings. Kinda frustrating that this hasn't been fixed yet.
Really want to use other applications like Slack or Discord even but the organisation is set on teams.
This is a constant problem in desktop Teams. I'm teaching high school and almost none of my kids can upload or drop pictures into the chat in the desktop version of Teams. It either will not send at all, or shows 'broken link' picture symbols. But I can go into Teams on my phone and all the pictures are there and you can send the 'unsendable' pictures from the phone app. Absolutely unforgivably infuriating. I *HAVE* to use Teams per my District and MS saddles me with glitches like this. Insane.
365 has a lot of image issues. If you change your picture, it will take several attempts to get rid of your picture across all applications only to realize that if any client on his/her shared screen has the same picture that you removed months ago. This means any user whom you had interacted with the old picture must clear their cache, reboot machine, recharge MS365 in order to get rid of your picture. MS does not do this automatically fetching the latest.
This is different from the phone because on phone you assign a picture to a person from your local data. In this case, MS fetched the picture first time and will not do it again.
- This has been a recurring problem for me throughout the spring and summer. I find it absolutely insane that such a basic function as posting images in a Teams channel works this poorly.
This is a bit of a disaster. We just switched from a competitive product to MSFT 365, and it is riddled with bugs.
I transferred 3 internal User Groups into Teams, and all my posts are losing their pictures. Rendering the posts, and therefore the User Groups, useless...
I have tried clearing the cache, disabling GPU acceleration, changing my keyboard and language, rebooting, desktop client and web browser client,... The problem persists.
According to other communities, the problem has actually been there for close to two years???
Unacceptable!flandraco this is indeed unneptable in a enterprise level product like. Shutting down and opening Teams again solves the issue for me but that is not a real solution.
Please vote at https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/38230348-images-display-inline-in-chat-but-not-viewer
