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migavam586govdep5012's avatar
migavam586govdep5012
Copper Contributor
Apr 15, 2020
Solved

image not visible in chat

Hi,   When I try to send an image in the chat from my clipboard it doesnt always load into the chat. In the attachment you can see what I mean. In some instances it wont even load into my input c...
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  • miguelisidoro's avatar
    miguelisidoro
    Jul 16, 2020

    Tarun1330 , just found a fix at 

    https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

     

    "Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:

    Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

     

    This solved it for me but it will happen again,

     

    Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

     

    Thanks

    Miguel

Tarun1330's avatar
Tarun1330
Copper Contributor
Aug 28, 2020

365 has a lot of image issues. If you change your picture, it will take several attempts to get rid of your picture across all applications only to realize that if any client on his/her shared screen has the same picture that you removed months ago. This means any user whom you had interacted with the old picture must clear their cache, reboot machine, recharge MS365 in order to get rid of your picture. MS does not do this automatically fetching the latest.

 

This is different from the phone because on phone you assign a picture to a person from your local data. In this case, MS fetched the picture first time and will not do it again.

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