Forum Discussion

Copper Contributor

Apr 15, 2020

Solved

image not visible in chat

Hi, When I try to send an image in the chat from my clipboard it doesnt always load into the chat. In the attachment you can see what I mean. In some instances it wont even load into my input c...

Chat

miguelisidoro
Jul 16, 2020
Tarun1330 , just found a fix at
https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

This solved it for me but it will happen again,

Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

Thanks
Miguel

Raidennn

Brass Contributor

Aug 10, 2021

This issue still occurs in Microsoft Teams Version 1.4.00.19572 (64-bit).

To reproduce the issue, grab a large screenshot with the Snipping Tool and Ctl+C, Ctl+V the image into the Teams Chat and send the message. Flip between users in Chat, and then the image will disappear:

I tried erasing Teams Cache at "%appdata%\Microsoft\Teams" to see if that fixed the image loading? No that did not fix the issue. That is not the solution.

Interestingly enough, if I saved my Snipping Tool image to a .JPG, and then used the "Attach File" button

instead of using Ctl+V, then the image pasting is successful.

So the problem occurs when pasting images from clipboard into chat.

Does anyone know of a version where pasting clipboard images to chat is fixed, or what causes this issue to occur? I can reproduce and provide logs if needed.