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migavam586govdep5012's avatar
migavam586govdep5012
Copper Contributor
Apr 15, 2020
Solved

image not visible in chat

Hi,   When I try to send an image in the chat from my clipboard it doesnt always load into the chat. In the attachment you can see what I mean. In some instances it wont even load into my input c...
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  • miguelisidoro's avatar
    miguelisidoro
    Jul 16, 2020

    Tarun1330 , just found a fix at 

    https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

     

    "Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:

    Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

     

    This solved it for me but it will happen again,

     

    Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

     

    Thanks

    Miguel

Ben_Ball's avatar
Ben_Ball
Copper Contributor
Jan 20, 2022

migavam586govdep5012 

I am very frustrated too. Still no solution from Microsoft after so long. Nothing in this discussion works as a permanent solution

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In the attachment you can see what I mean. In some instances it wont even load into my input c...","body@stringLength":"412","rawBody":"

Hi,

 

When I try to send an image in the chat from my clipboard it doesnt always load into the chat.
In the attachment you can see what I mean.

In some instances it wont even load into my input chat field.

If I save the image instead of copying the end result stays the same I cant see the image.

Running W7 64bit

Enough space left on my c drive.

 

","kudosSumWeight":9,"postTime":"2020-04-15T01:47:05.950-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message1308574AttachmentNumber1\",\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/attachments/gxcuf89792/MicrosoftTeams/53079/1/15-4-2020%2010-39-47.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Chat","text":"Chat","time":"2016-08-16T13:56:16.836-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1308574_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":259760},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

 

When I try to send an image in the chat from my clipboard it doesnt always load into the chat.
In the attachment you can see what I mean.

In some instances it wont even load into my input chat field.

If I save the image instead of copying the end result stays the same I cant see the image.

Running W7 64bit

Enough space left on my c drive.

 

"},"Conversation:conversation:1308574":{"__typename":"Conversation","id":"conversation:1308574","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1308574"},"lastPostingActivityTime":"2024-07-30T12:46:35.873-07:00","lastPostTime":"2024-07-30T12:46:35.873-07:00","unreadReplyCount":47,"isSubscribed":false},"ModerationData:moderation_data:1308574":{"__typename":"ModerationData","id":"moderation_data:1308574","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1308574AttachmentNumber1\",\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/attachments/gxcuf89792/MicrosoftTeams/53079/1/15-4-2020%2010-39-47.png\"}":{"__typename":"Attachment","id":"attachment:message1308574AttachmentNumber1","filename":"15-4-2020 10-39-47.png","filesize":55837,"contentType":"image/png","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/attachments/gxcuf89792/MicrosoftTeams/53079/1/15-4-2020%2010-39-47.png"},"Revision:revision:1308574_1":{"__typename":"Revision","id":"revision:1308574_1","lastEditTime":"2020-04-15T01:47:05.950-07:00"},"ForumReplyMessage:message:3066676":{"__typename":"ForumReplyMessage","id":"message:3066676","conversation":{"__ref":"Conversation:conversation:1308574"},"author":{"__ref":"User:user:1281288"},"revisionNum":1,"uid":3066676,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: image not visible in chat","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3066676"},"parent":{"__ref":"ForumTopicMessage:message:1308574"},"body":"

migavam586govdep5012 

I am very frustrated too. Still no solution from Microsoft after so long. Nothing in this discussion works as a permanent solution

","body@stringLength":"371","rawBody":"

 

I am very frustrated too. Still no solution from Microsoft after so long. Nothing in this discussion works as a permanent solution

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Tarun1330 , just found a fix at 

https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

 

\"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:

Exit out of Teams Desktop app. Clear this folder %AppData%\\Microsoft\\Teams\\Cache. Relaunch Teams and the images now show.\"

 

This solved it for me but it will happen again,

 

Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

 

Thanks

Miguel

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